- Is there any reason why you would not hire me? Talk to the interviewer about this specific task and what it meant to you. I feel that this role with Dnata is a perfect step in my career now, and for the future. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This way, nothing comes back to bite me later on, as the deadline approaches.". I want to grow and improve so the more specific my supervisor can be, the more helpful it is. A waste of my time! Handles excess luggage and collect excess payment. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Also, what types of career growth opportunities would follow this position? Talk to the interviewer about your career progression and what you would like to see in the future. . 3 round of interview. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! The most reliable source that I utilize is 'Transport Topics.' It's a better way to conduct such interview method. My dream would be to earn a leadership role with Dnata down the road.". Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. dnata International Airport Operations Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. las molestias. "Thank you for asking - I do have a few questions. Some of my favorite recent projects have included X, Y, and Z. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. You must create your own answers, and be prepared for any interview question in any interview. ". I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. ", "I try always to create 'what-ifs' because I know that plans change and fail. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Your company is forward-thinking and progressive. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. los inconvenientes que esto te pueda causar. - Is there anything from my background and experience that I can clarify for you? Ask me what a JSON or API is and I will tell you exactly what it is. Please help us protect Glassdoor by verifying that you're a Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . I applied through college or university. If hired at Dnata you can be assured that I would exceed your safety expectations. Be prepared with specific examples from a recent news story or client reviews. Have a question or concern? dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. There were a few key takeaways from this experience. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. "My interest is to have a long-term and successful career within transportation infrastructure. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. When factoring in bonuses and additional . "I understand that your work environment is very collaborative. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. ", "I have many accomplishments of which I am proud. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. My experience was great during the interview session. Talk about your education experience and be sure to highlight any areas of excellence. Be enthusiastic when you discuss your long-term career plans! It was tedious work, but I knew the result would be worth the time and effort.". Share with the interviewer which skills you value the most. "I am always interested in learning more about this industry and the changes that are taking place. Timezone:{%selectedMarker.timeZone%} Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I do understand the importance of it, though. Downvote 4. Lamentamos pelo inconveniente. ", "I would say that I have a demanding task or project, nearly every day. - Is this a replacement search or a newly created role? This experience has broadened my exposure a huge range of individuals. an. One example of this would be the telephone sales scripts that I crafted for our inside sales team. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Simple and easy to understand the process. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay Cambata Aviation Pvt Ltd. 2015 - 20169 . ", "I fully understand why a complete background check is required in this field of work. My criminal record is clean as is my drivers' abstract. 1.Technical 2 technical 3 managerial 3 round of interview. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. What is the interview process like at Dnata? Philippines, {%selectedMarker.primaryContact%} Talk to the interviewer about your ability to create a variety of potential scenarios. Dubai I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . We do not claim our questions will be asked in any interview you may have. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Nous sommes dsols pour la gne occasionne. Upvote 14. Dates shown above are approximate. This was disgusting behavior from an interviewer to question my integrity. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Perhaps you earned individual awards, accolades, or scholarships. Other21 %. ", "I find myself getting along with most people at work. Assure the interviewer that you see long-term career potential with Dnata. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. ", "I am looking for a long-term career opportunity within the transportation industry. ", "I have been meticulous when paving my career path. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Get started with your Free Employer Profile, Customer Service Representative Interview. With that said, I love to learn about new resources. pour nous faire part du problme. Things have gone very well for me so far, and I am thankful for that. Talk to the interviewer about your ability to control pressure in the workplace. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. - What is your favorite part about working here? United Arab Emirates, Vice President, Commercial & Business Development When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. The process took 4 weeks. Clark Freeport Zone 2 + years experience in a Customer Service role. The interview process at DNATA is long and strenuous as there are many preliminary rounds. What is a typical day like for you at dnata? Once You Subscribed, Don't Forget To Verify It From Your Email Address. Answered April 24, 2018 Answer See 3 answers What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. This interview question allows you to demonstrate your ability to be a self-starter. You should also mention any health and safety related training you have taken. First you will have an assessment test which is basically you need tackle the time limit. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. The higher priority tasks, I complete first. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. ", "I try to leave the small, quick tasks for last. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. "We recently had a big project within our work center. dnata Airport Operations To find out more about the cookies we use, see our Privacy Policy. Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Followed by 2 technical ,1 managerial round. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. questo messaggio, invia un'email all'indirizzo I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I applied online. dnata is one of the worlds largest air services providers. Be sure to research the kind of environment offered in this position before the interview. )- Exhale. The process took 3 days. Be the first to find this interview helpful, Its all about situation. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. PO Box 1515, Philexel Business Park {%selectedMarker.country%} We should prepare about our self very well. Caso continue recebendo esta mensagem, Followed by 2 technical ,1 managerial round. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Maybe they were unmotivated or preoccupied with their personal life. Fax:+971 4 3166144, dnata Cargo Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. "I completed my Engineering degree in 2011 from University of Florida. I admire the creativity and unconventional thinking in business and arts.". Our date tracking prior to 2019 was not accurately kept. I am not the type of personality to be pushed around on the job. I submitted my application through email. We are proud that our reputation attracts talented and motivated people. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. "I naturally take on a leader and mentor-ship type of role with my co-workers. One to one interview, the process was quite relax. ", "Without safety in the workplace, there would be complete chaos. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Languages:{%selectedMarker.languages%} Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Ask me what a JSON or API is and I will tell you exactly what it is. Close your answer by asking the interviewer if they would like to see you take a particular course. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Be as diplomatic as possible by highlighting the pros of each. They agreed and implemented my suggestion. With that said, I can certainly work in an unpredictable environment from time to time. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Se continui a visualizzare Si continas viendo este mensaje, The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! I couldnt complete the last two. We completed the project three days ahead of schedule. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. "For the past four years I have been working with ABC, in the private sector. Think about what bothered you about this person and how you were affected by their behavior. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} I believe there are always opportunities for leadership - you have to keep your eyes open! Airport Customer Service Interview. I applied through college or university. This was disgusting behavior from an interviewer to question my integrity. Onze Mumbai Area, India. If it's something that catches me by surprise, I usually ask for clarification. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Our interview questions and answers do not represent any organization, school, or company on our site. Wenn It is okay to brag a little bit when answering this question. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. I applied online. It's fast and makes every day different. United Arab Emirates, Corporate Communications Are you able to be productive in any environment? {%selectedMarker.addressLocality%} This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. para informarnos de que tienes problemas. Dubai Questions were about math, eye sight, english Grammer and passages but very tricky. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Getting passengers through check points and to terminals quickly and safely. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Perhaps they have multiple departments or locations. Our team started to complete most of the tasks when it came to group projects. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. {%selectedMarker.streetAddress%} In a previous role, our inventory count was off. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. I would have participated more in external company events. Proficiency in spoken and written English. I certainly enjoy the challenge!". I am happy to comply with any checks that you need to conduct.". This employer has claimed their Employer Profile and is engaged in the Glassdoor community. enviando un correo electrnico a Sorry I couldn't remember the acronym for one! "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. to let us know you're having trouble. First you will have an assessment test which is basically you need tackle the time limit. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Privacy Policy I see that you have operations management positions open. There are also a couple of blogs that I follow including Transport Data and Transport Now. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Free interview details posted anonymously by Dnata interview candidates. I have three years' experience in public transport and four years' experience in private transportation. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. envie um e-mail para - What do you see as the biggest change in this industry over the past 3 years? Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.