As more data is collected and trends identified, he expects losses to decrease even further. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Murphy USA participates in several programs that offer you discounts on fuel. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Required fields are marked *. We were told that the invoice was correct. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Check the statement(s) you want to make payments for. They want my medical records to prove the medical necessity. What payment methods are accepted? - Upside I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. We are former TCheck Customer, used it mostly for paying lumper fees. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. WEX Fleet Card Driver Video - YouTube Hi Ana, 1 Hancock Street Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. EFS/WEx decided to debit our account and send us a check. Do I need to contact my bank? His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Fleet Cards What is a fleet card? Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. On the Policy Management screen, you can edit existing policies or create new policies. In today's video, I am talking about the Wex Fleet card. Both private businesses and the government use fleet cards. I send that in and thats not good enough. A few months later an obnoxious debt collection company starts hounding us. We have no recourse. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Apply Now! Taking Fleet Cards - How to Accept Voyager, Wex, and More SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. I called to have the charge removed, they said I had to have the account number to do that. Fleet Cards For Business FAQ | Questions About Gas Cards I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. These revenues in no way influence our ratings or reviews. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. RIDICULOUS!! Set the Validation type, then click Next. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. The standard Wex, Inc. crazy third time its going on. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Then they lied again about how I would get an email from their fraud dept resolving this. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Your email address will not be published. We also accept certain types of digital payment methods. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Get the truth here. Portland, ME USA 04101. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. How does this make any sense whatsoever?? Referral Partners LOL. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Youll want to find a company that will charge you as close to cost as possible. Enroll to Use State Fleet Card for Fuel Purchases - California The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. The people behind the payments. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. This is why their CEO gets 9 million per year ! Where does it work? They lost a very long term customer over this. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. However, not all fleet card types are alike. The sole purpose of the material presented herein is to alert, educate, and inform readers. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Where does it work? Furthermore, there are specific store-branded card networks offered by particular brands. I use my premium refunds to pay for the next months premium. Insert the card into the pump or attendant swipes the card in the station. Referral Partner Permissions. Im now on my 3rd time submitting the form to them. Do NOT use this company if you can avoid it. Some cards can be set to require the employee to enter mileage at the time of purchase. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. For example, a gallon-per-transaction limit for a type of fuel. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. You will be notified when new oil merchants begin accepting the WEX card. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. HOLD lets you deactivate a card temporarily. There is some complexity to how fleet cards work. Wex and Voyager cards can be used at any participating gas station. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Get clarity before you switch. However, they all have different requirements and costs for acceptance. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. In the Add Prompt screen, select the type of prompt you want, then click Next. Ready for the ultimate credit card processing experience? If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Click Issue Money Code. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. I am the bookkeeper for a company vexed be WEX. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. More information on those can be found here. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Still, businesses must have specific equipment set up for companies to accept them. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Receive your Esso Card Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. This wide-angle prime lens may be compact but it packs powerful features. Im paying it off in a couple weeks and closing the account. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). 3 reasons we see people flipping to a fuel card: Apply Now They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Murphy USA - Payments Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. The company has received 107 complaints in the past three years. This allows us to see the company through a different lens or perspective than we normally would. The Problem is this Wex froze my credit card HSA account they want receipts. Learn more about our monetization policies here. The benefits of accepting fleet cards The benefits are straightforward. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Enter the limit in the Amount field. I am being told that all is done by email and there is nobody I can talk to over the phone. This allows us to see the company through a different lens or perspective than we normally would. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Right during our most busy time of the year. Fleet cards also allow businesses to control how drivers spend on fuel. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Big business pay attention and give your money to a better company. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Wex and Voyager cards can be used at any participating gas station. I have been instructed a different way to close the account each time I call. We are FSA account holders that are managed through WEX health. Ready for the ultimate credit card processing experience? Would like to join in class action suit. How Do I Accept a GSA SmartPay Account? | Smartpay It is a shame, I was a client for about 20 years. There are a few Wex Inc. complaints about its contract terms. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. In the Issue To field, enter the payeefor example, the driver or merchant. I know its confusing .. eye roll .. WEX has frozen my account. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Fleet gas cards are a better way to manage fuel expenses for business vehicles. WEX adds Visa to virtual payments offering. Phillip created this website and has written over 1,000 articles regarding all things payments. Pumacard - Fuel Cards Australia Even after we paid their extortion money, WEX kept our account locked. Choose the new status. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. WexLocationCode.setTransientValue("wex02"); Your as bad as our government, you killed my job my career. Enter and confirm an email address. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. This does not compare favorably to our list of best credit card processors. Ready to see pricing for your specific business? They are doing this to many other businesses I found out. Deny most claims with no reasons. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. This type of billing is unethical at the very least. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. made a mistake ( or is it FRAUD?) NO. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) See this page to learn how we support our operations. Youll need to contact your credit card processing company. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Gift & Loyalty Cards, ISO/Agent Program To better understand why we adjust BBB ratings, please see our Rating Criteria. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick However, you can get an idea of the costs, depending on which type of fleet card youre taking. Partner with WEX | About | WEX Inc. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. NOTE: Follow the same steps to assign a Driver ID. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Youll need to contact your credit card processor. Our card works at a variety of merchants. However, you can get an idea of the interchange rates you can expect to pay. It is accepted only at ExxonMobil gas stations. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. CANNOT STRESS THIS ENOUGH!! GSA Fleet Card | GSA Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. How does it work? As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Free Esso Card for Blue Light Card Members Related Article: Introduction to Credit Card Processing Rates and Fees. Your email address will not be published. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Getting paid to re-write this page? I have no issues getting prescriptions. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. It gets billed to the card. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports What if additional documentation is required? Accepting P-cards for Payment: More Defined and More Refined document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. 2023 Host Merchant Services. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Customer service is miserable. Fleet cards are mainly used for gas purchases, but they offer additional benefits. If you need more information, you can input your business info here and contact us for assistance. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Contact Support. The company should have planned for this. I became a Wex customer in November 2021. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Every vehicle you lease through GSA Fleet has a corresponding WEX card. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? Look up and select the card you want to assign. Corporate Office show more WEX Reviews Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. They claim they need a receipt. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! We find that their service and management algorithms are needlessly obstructive. Get the latest Health Trends & Insights news in your inbox. The most common fleet cards are by Wright Express (Wex) and Voyager. WEX Fuel Cards | Ford Commercial Solutions No cares when I called to tell them a $75 late fee on a $card fee was atrocious. The card can be used to purchase any type of fuel, including gasoline and diesel. I will be closing this account as soon as I get my funds. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Click Limits in the top menu, then Update Limits. The benefits are straightforward. Choose the desired product in the Add Limit window, and click Next. Military veterans possess invaluable leadership skills and business acumen. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour.