Some clients also pay commissions. To accept cookies continue browsing as normal. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Passwordless. They have to be accessible, easy to use, secure, and platform agnostic. Universal Login. We would like to show you a description here but the site won't allow us. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. You can also manage cookies in your browser settings. Autonomy. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. This was a tight category! Earning potential. Existing Duo Security enrollments. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. First, check out our frequently asked questions about the agent experience and application process. Are you an employee? Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Forgot password? Then Liveops is looking for you! This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Want to become a Liveops agent? Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. We'd have had to build out a lot of infrastructure. Read more. They love it because it does what it's supposed to do.. Independent Contractor *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Hello, Liveops. Live far from an urban center? Managing multiple systems, programs, and screens simultaneously. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Login to know the status of the ticket. Learn about Liveops Enterprise Solutions Click Here . Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. GM Regional Customer Care Operations, major utility. https://join.liveops.com/work-from-home-call-center-jobs/ It was as simple as they said, adds Myers. Copyright 2023 Liveops, Inc. All rights reserved. Across the country. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. All rights reserved. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Sign an Independent Contractor Agreement. Creatively solving problems. Keep contractors happy with accurate payments on time, every time. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Help patients get the most out of treatment plans. Knowledge Base. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Companies across a variety of industries trust Liveops to provide virtual contact center services. Single Sign On. Log in. You don't necessarily have calls every . Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Here's everything you need to succeed with Okta. One where youre provided with free warm leads? 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. To accept cookies continue browsing as normal. Pros. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here No problem. Easy global collaboration. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Liveops exists to improve people's lives, and . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Avoid Recruiting Scams Join the revolution of the modern contact center! Flexibility. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Copyright 2023 Liveops, Inc. All rights reserved. But we were just relentless, and in one year we moved all of our workloads to the cloud. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Learn More. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Independent Contractor management Ditch the paperwork and endless manual tasks. This means you can choose when, where, and how often to work! Login. Earning potential. Forgot your password? Connect and protect your employees, contractors, and business partners with Identity-powered security. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We cant do this. Sign an Independent Contractor Agreement. . Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Support. Forgot Password Enter the email address associated with your account. Were all looking at the same data one version of truth consolidated in a single repository. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Cons. Discipline and setting expectations of yourself are key to working from home. Liveops: Flexibility. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. You can also manage cookies in your browser settings. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Click herefor technical info. Our developer community is here for you. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Liveops Okta. Public Relations e-mail (press@liveops.com) Locations. The amount of paper eliminated alone was a huge benefit. This is critical, says Huckabay. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. You can actually enable a person to get to an application through the Okta platform. Your customers deserve the best at every touchpoint. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Copyright 2023 Liveops, Inc. All rights reserved. Remember me. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Keith Myers, SVP Business Technology, Live Nation. No matter what industry, use case, or level of support you need, weve got you covered. Outspoken. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. (sales@liveops.com) Press & Media. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Use your email address or username and password to sign into your WebCE learning center account. Liveops is a recognized thought leader in the virtual contact center and customer service industries. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Apr 04, 22 (Updated: Sep 19, 22) Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Group Linking Link Okta groups to existing groups in the application. Director of Customer Care, healthcare organization. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Cons are having to provide your own equipment. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Best of Antivirus Software. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Learn more Tax Support Provide support to users of top tax software providers. Enjoy the freedom and flexibility of being your own boss. Across the web. We understand the complex nature of managing independent contractors. Love the flexibility of the jobs, but wish training was paid. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Agent Login Username / Email Forgot password? ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Customers sometimes need to speak with a live agent. If there are system issues, you will not get paid. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Is Liveops nation legit? But what good is making your own schedule if you cant get a schedule? That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. We've been partnering with Liveops since 2010 for all our inbound needs. Rather, you are self-employed meaning you work for yourself, or your business. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Pay, Vacation time, You get to work from home. Learn about Liveops Enterprise Solutions Click Here . Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Improving Peoples Lives. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Client opportunities may have additional requirements, including expanded client-specific certification. Onboarding employees has become much more efficient. Copyright 2023 Okta. I still love it., You make your own schedule. Documenting details of calls and customer interactions. Since you are self-employed, you are in control of your profits and losses. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. When someone leaves, they're deactivated. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Intelligent Main hustle or side gig its all up to you. Login. View our background requirements here. With Okta we're able to quickly deploy tools to new employees. Facilitating collaboration and communication with the best available solutions was another key goal. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Once the Openforceplatform was in place, a major pressure point was released. Scottsdale, AZ 85257. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Submit ticket. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC . Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Support. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. The only downside is a lot of training without pay. The freedom of an entrepreneur. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Suite 390. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. A wide array of jobs -- many of them well-paid -- don't require a degree.. Liveops Nation - Virtual Call Center Community. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Want to become a Liveops agent? Love the flexibility of the jobs, but wish training was paid. Not everyone will be as precious with your business as you are. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Find Out How & Apply . Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Heres a direct link to where you can sign up. By Veronicas pandemic story is unfortunately all too common. Consider holiday gift experiences. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. management. Innovate without compromise with Customer Identity Cloud. This means you can choose when, where, and how often to work! Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Guide customers through the claims process. Find top links about Liveops Nation Login along with social links, FAQs, and more. The sign-in URL is the web address you use in your desktop browser to access your company portal. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Check the Eligibility requirements and make sure were currently accepting applications in your state. The background check requires a $24.99 processing fee paid directly to our vendor. Thats up to you. Collaboration tools are a huge part of us being successful, says Myers. Find ready-to-work contractors where and when you need them. Qualify and onboard contractors in record time. We use cookies to improve your experience on our website. Whats it like to be self-employed and provide virtual contact center services? Want to become an Independent Liveops Agent. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Okta offered exactly what Live Nation needed. Sound: Must have a sound card installed and be equipped with speakers or headphones. Learn about Liveops Enterprise Solutions Click Here . The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Now we can focus on making sure IT is partnered with the business in everything they do.. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Browse case studies, customer service tips and other helpful resources for enterprises. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. The more investment you make in yourself, the greater the reward. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Flexibility. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Grow your home business through Liveops client network, working with the brands you know and love. Login to track your existing support requests. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Support staff employees are great and work hard to keep us busy and motivated. Connect contractors to affordable commercial insurances. Submit an application for an available virtual contact center opportunity. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Copyright 2023 Liveops, Inc. All rights reserved. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Organizations. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Copyright 2023 Liveops, Inc. All rights reserved. Well learn about your business and help guide the best solutions based on your needs. Were now out of the back room and working with the business to add direct value, Huckabay says. fits your experience, personality, and preferences the best? Password Remember me Or, sign in using: Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. I don't mind the extra training if they had compensation for it. Keep in mind, the more you service, the higher your earning potential! Unlimited Flex Vacation New Parent Leave Protection. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Its why weve led the industry in virtual flex agent services for more than 20 years. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Login. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services.