MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Same day cancellations are cancellations made on the date of travel. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. MARTA Mobility. Customers with inoperative wheelchairs cannot be transported. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Please indicate if no return trip is necessary. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Yes, you can register your Reduced Fare Breeze Card and load it online at Exact addresses of both the origin and destination. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or If service is to be suspended, the reasons will be provided. Riders' Advisory Council; . MARTA Mobility Guide - m.itsmarta.com MARTA Mobility Customer Care Representative Reviews Standard fare is $4. MARTA Reduced Fare Office If known, nearest cross streets and easily identified pick-up points. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. MARTA Mobility. You may also e-mail: Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. 3. Mobility Fares - MARTA MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA Mobility | Atlanta, GA | GatherMS Learn more. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA reserves the right to limit the number of replacements. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. MARTA Mobility Customer entering through Rail Station fare gate MARTA Mobility MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Inconvenience in using the fixed route system is not a basis for eligibility. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers must make all changes prior to the date of travel. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Riders' Advisory Council; . Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Overview To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. The goal: make life simpler for all our employees. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Contact - MARTA GUIDE If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The lift can only be occupied by one person at a time. (Forsyth Street side of the station) MARTA Police (Non-Emergency) 404-848-4900. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save MARTA Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Atlanta, GA 30324-3330, In Person: MARTA has the right not to issue a replacement card. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA Police (Non-Emergency) 404-848-4900. Indicate the use of a service animal, if applicable. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. The CCR will make every effort to accommodate requested pick-up or drop-off times. A MARTA Mobility Service Agent will explain the service and/or mail an application. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. For more information, please call Customer Service at (770) 427-4444. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA Customer Name (first and last) or Customer Identification Number. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. MARTA Police (Non-Emergency) 404-848-4900. . Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Mobility Fares pageto learn more about paying for MARTA Mobility. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Travel Companions are subject to the regular MARTA Mobility fare. The goal: make life simpler for all our employees. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. 404-848-5000 . MARTA Police (Emergency) 404-848-4911. Is a shared ride, advanced reservation mode of public transportation. Atlanta, GA 30303, MARTA Headquarters Building If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. MARTA Customer Experience. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. 4. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. 404-848-5826. Assistance for TDD Users: (202) 366-0153. The application has two (2) parts (A & B) and is the first phase of the process. University Program. . Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Mobility Fares. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Disruptive, harassing, or threatening behavior is prohibited. It's part of making MARTA a transit system everyone can use. A CCR will return the call and complete the reservation. MARTA Mobility service is curb-to-curb. 30 Alabama Street, SW ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. I think that things are what you make it. MARTA - Metropolitan Atlanta Rapid Transit Authority *Unlimited rides for consecutive days beginning first day of use. 404-848-5000 . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. This includes following or stalking passengers or employees. Name, address and telephone number The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Click this link[ MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. How much does a Reduced Fare Breeze Card cost? The fax number for Mobility Eligibility is 404-848-6900. Get to Know MARTA. No commercial or large-size carts, or dollies unless collapsed. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Service - MARTA For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). It is the operators responsibility to ensure that mobility aids are safely secured. Customer Guides and other written materials are available in alternative formats. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority TDD or FIRS: 1-800-877-8339 Weekday: 4:45 AM - 1 AM; . The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Requests to suspend subscription service until further notice will not be accepted. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. MARTA Transit; To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Mobility Bus Partnership Program. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Customers are responsible for providing access to gated communities or secured complexes. Operators cannot make change. MARTA The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Customers will be asked to leave a voicemail with their name and phone number. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Visit our MARTA Mobility page to see the qualifications for this service. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. 2. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA Also, only you are allowed to use your Reduced Fare Breeze Card. MARTA Customer Experience. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Simply tap your card on the Breeze target wherever your riding. Cobb Transit Service: CobbLinc | Cobb County Georgia Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Parking Availability; Parking Fees; Key Parking Status; More. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Breezecard.com EXAMPLE: Customer prioritizes the Pick-Up Time. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Atlanta, GA 30324-3330, Via Fax: MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. MARTA Customer Experience. Customers may travel with one companion. The application allows for the following online: Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Vehicle number and operators name, if applicable 404-848-5826. Door-to-Door service is available to customers who require such assistance. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Riders' Advisory Council; MARTA HOPE Program; . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). 2424 Piedmont Road, NE Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Reduced Fare Office OR (Forsyth Street Side) Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process.