@fkirkland, Dang! But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. I cannot find how to avoid the sounds "mute on" "mute off" in Teams So it only takes me a few months before everyone says they can barely hear me. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Freida Kirkland If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. 1. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 495 For windows versions 20H2 - OS Build 19044.1415 and later: . The fading issue has only just started in the last week. I use the mute function very often and it is very very annoying. Looks like I'm not the only one by far!? Skype for Business Conference and "Mute Off" with Plantronics (and If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. Plantronics CS510 and CS520 (C052) Reset 1. You should check with the devices manufacturer. But in the latest version of the HUB there's no such config item anymore. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Pretty poor service. Okay listen up guys, this is important. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. On my HP ProBook 450 G4 i have the same Problem. Choose Voyager Edge, and then click Get Started. I have updated the software and tried it on Windows and Mac. (plantronics legend headset) . You are a hero. Not sure what headset is best for you? They also should have an answer for "What is in the box". Though about 30 seconds into they call they'll will die down. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! 05:53 AM It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. @vladkoretsky. Picking it back today, I decided I wanted to know the reason and I found it and a solution. How Do I Reset My Plantronics Headset? - Headset Advisor Yes, I did so but I treat it as workaround. ahmed afridi, Rohit Dhavade Just got it back few days ago. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. The headset icon turns red to indicate the device is muted. @flaviosan. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. The headset icon turns red to indicate the device is muted. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. But Microsoft should fix this or give a setting to switch off this feature/bug. The noise cancelling thought makes sense as when I am inside a confined space (i.e. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. I have four headsets all of them are Plantronics edge. With mute still on, end the call (either from the device or Lync). Hm, I haven't experienced that through the computer, only via telephone. But it is Jabra voice and not Teams notification in fact. @olawaleyussuff. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". May 20, 2022 by any oficial solution about my voice fading away due to mic or noise canceling issue? 3. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. Not possible at all to decrease the volume of this sound or disable it ! I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Simply download the Plantronics hub (application) on your device. @hamburger42862. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. Turned off ANC to see if it will make a difference. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". I am using following products Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. Plantronics Hub: How to Mute/Unmute the Headset The headset icon turns green to indicate the device is unmuted. Thanks, disabling HD voice worked! menu. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Special Bargains! Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. I have tried cleaning microphone with Alcohol and then using compressed air. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. In the System Properties window, click the Hardware tab, and then click Device Manager. Bug with Plantronics Backbeat Pro 2 and Windows Desktop App - MicSim. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Please raise a ticket with Poly Technical Support. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. The HUB release notes confirms that there can be mute sync issues sometimes. Whats the advice ?? Push voice/mute button found on underside of mic boom. Select " Poly VFOCUS2 Series.". After drying it now works perfectly again. Keep testing, until you find the right balance and the Plantronics headset echo is gone. Press the mute/unmute button to unmute the device; press OK. 1. I am just a simple volunteer in the community like everybody else. Super easy fix - put a piece of tape over the two holes next to the call button. @gonzoxxxxx. And, it might not even be on mute?!? From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. To mute/unmute the call, press the volume button in. Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. I have not had a chance to try this myself. Thanks! I was able then to reduce it to a single tone sound. Go to service centre and get replaced it yet again ??? In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. BT600). How to disable voice message about being unmuted? Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Sometimes I can use the side button and it picks up call and then just stop working. make sure that you have your headset selected and that your headset is powered on. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. That is until the mute button is clicked. First thing you do is make call then check to see if the mute is on! Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Fix: Microphone keeps muting itself - Appuals Mohamad Kabeel. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. 07:08 PM. Check Price at Amazon. I dont need a toast and windows noise. It shouldn't be that hard. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! I have the same issue as well. Since we are using Plantronics headsets we already contacted . If I use the laptop default, build in speaker, the issue is gone. Press question mark to learn the rest of the keyboard shortcuts. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Ham Burger I have contacted other colleagues and they are facing the same issue! 0 comments. 6. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. I need to be able to run around the office and answer calls and cant. Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I'm sorry, but that doesn't solve my problem. Since it was several years old, I purchased new one, same problem, had it replaced & same. All of them is normal. Dec 15, 2021. Apr 7, 2017 by To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. Then wiped off with a paper towel. after working perfectly for a couple months, i am now inaudible to parties i call. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. A talk time voice alert means sensors are working. They sell it in any paint department at every hardware store. I live in Florida and use this at work, and while working out. I have a Plantronics 5220 Voyager Legend. How can I correct this? 10% OFF. @daveblankenship. . Thank you! @freidakirkland, No one has gotten back to me on any of these problems. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. Could you check if the Teams client is the newest version? I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. Stay away from Plantronics - its bottom of the barrel garbage. I had same problem with 2 consecutive Voyager Legend's . Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect. I have same issue with my Voyager 5200. Tech Corner: Voyager Focus UC Muting Function lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 https://sciencing.com/denatured-alcohol- same issue here. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. I never said that the solution is to change the devices. If I knew it would be so I would have never purchased this headset. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. I don't want to hear the voice. Probably it also affects another setting, but I have no negative impact. There isn't any config entry in the settings menu anymore. I'm out of warranty and they are offering a discount on a replacement. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Plantronics Headset Auto-Mute Fix - ACC Service Desk Hopefully Microsoft will address the issue. It will upload the log files to help us debug the issue. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. The technical storage or access that is used exclusively for anonymous statistical purposes. Using computer audio and webex browser app. Don't buy Plantronics products, especially the Voyager Edge. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. You can also set mute off alert to tone only. The login page will open in a new tab. I confirm I also have this on Webex standard web usage. Its just disgraceful. Alternative - is to disable windows Bluetooth Audio Gateway Service. 2. 08-20-2020 10:36 AM. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? Craig McKellar If I placed the microphone right next to my mouth then they could hear me normally. To mute or unmute your headset, click the headset icon in the System Tray. Does it work sir? Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub Called Plantronics customer service. Savi Office: How to Mute or Unmute | Poly, formerly - Plantronics Click on Sensors & Presence. Please log in again. And I've sent it to reseller, hope they will fix it or it will be replaced. To mute the device, click Mute. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. I am just a simple volunteer in the community like everybody else. Only things I can think of is in Hub General settings you can turn off mute reminder. Dont use Isopropyl Alcohol because it contains water. For Example. in most companies like mine installing any other software is prohibited. And though music sounds good in headphone-mode, voice calls are crummy. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. the software doesn't let you go without making any noise. Can you let me know how I check the Teams client version? Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). Im having the exact same probem. Although, not sure how warranty would be valid or not outside US, for me it's very important. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! It's a great product, but while i can change volume and mute calls . The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Questions and Answers: Poly formerly Plantronics Voyager 5220 Wireless Right-click on the Plantronics device and choose Properties. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. 06-12-2020 06:50 AM. Made a call to a couple people, and they all noticed a huge improvement. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. That would be the hard way to go., 4. The headset will continue to give a triple beep every 15 seconds. @rickhyne. 2) The sound duration is very long and the ongoing conference cannot . Savi 8220 will not stay muted in MS Teams : r/plantronics - reddit Thomas Poling. The technical storage or access that is used exclusively for statistical purposes. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. Make or receive another Lync call; the call may be stuck on mute. I noticed it will work if I put two fingers over mic near tip of unit. The other headphones I have connected do not work now. A talk time voice alert means sensors are working. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). Mine has same problem too. no mute/unmute beep but using Webex Audio it does. Disconnecting it from the laptop then let the phone work perfectly. The headset icon turns green to indicate the device is unmuted. This is from pressing the physical mute button on the phone. A: Answer I called their customer service to ask the same question. Go to Windows start menu button > type in Device Manager > Audio inputs and output. And the so called voice system never works. 03-17-2019 I had the same problem where I can hear callers but they cant hear me. poly Voyager Focus 2 UC Series Bluetooth Headset User Guide So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. 2023 Plantronics, Inc. All rights reserved. I have the exact same problem starting from a couple of days. Wearing the Voyager 5200, tap the call button to test sensors. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. To unmute the device, click Unmute. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo. So i am curious about how did you hear it. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Many thanks, this worked for me. @Ronald Miranda The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: You can't turn this one off completely AFAIK. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Configure Mute/Unmute sound alert - Poly Community - Plantronics Disable WebEx mute integration from headset - Cisco When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. I started using it again about 10 months ago, now its failing again. 2. iMac connected with BT 600 Teams call controls on jabra headset not working A tone means the sensors need to be reset. Ivan Grishagin. How do I turn off the extra audio cues that play when I am using my Is it possible to investigate this problem? Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. Ricky Soewardy. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. Mic works with voice recorder but not on zoom or meet. You can set up a conference call with 4 additional headsets. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Maybe it is just a configuration on the device settings? NOTE *Menus may vary by device. platronics sent me a new one and the same problem. Open the Hub, go to Settings, General. It looks Teams provided a stronger functional connection between Teams and headset devices. next, select the levels tab and click that mute button and voila problem solved ezpz. fkirkland Then soaked for a couple more minutes. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. User experience lays down on the ground here! Any ideas? It is a real problem. How to wear the headset: 1. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. 2. (There are ways to make it visible without it connected but that is outside the purview of this post.)