Billing and Financial Hardship We are proactively contacting customers ahead of resuming disconnections which were temporarily suspended beginning March 13 to help them set up payment plans and provide other options to prevent disconnections. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Liberty Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Please start a new service to your meter so that comes with swepco. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Cookie Settings|
Need help paying your bill or service with your account? 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Consumer line: 617-737-2836 or 877-886-5066. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Turn off electricity at your address and close your account. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Consumer line: 866-380-9816 or 919-733-9277. Consumer line: 302-736-7500 or 800-282-8574. View a table of state seasonal termination protections only. Our simple transfer service makes it easier. Butte, MT 59701. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Additional service provider fees may apply. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release
From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. Disconnection is prohibited if customer agrees and adheres to a payment plan. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Delay disconnect for 30 days with medical certification. NOTE: These policies may not apply to all utilities in your state. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. PUC approval is needed to shut-off elderly 65 or older. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). The utility may not require payment of more than seven percent of the customer's monthly income. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Prohibited when heat advisory from the National Weather Service is in effect. Moving to your next home can be exciting and stressful at the same. Service cannot be disconnected if customer agrees and adheres to payment plan. Prohibited from disconnect if customer agrees and adheres to payment plan. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. 62 - 1 PO . Consumer line: 317-232-2712 or 800-851-4268. All Rights Reserved. Consumer line: 800-922-1531or 803-737-5230. ", National Center for Appropriate Technology (NCAT) 1996-2023 American Electric Power. No disconnect if customer agrees and adheres to payment plan. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. 32 F and below. If the elderly household is low-income and includes a minor, the protection against termination will apply. Consumer line: 208-334-0300 or 800-432-0369. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Modify home service Customer is required to negotiate a payment plan. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Consumer line: 866-380-9816 or 919-733-9277. two-week period encompassing Christmas and New Year's. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. Consumer line: 225-342-4404 or 225-342-4999. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. No disconnect if illness would be aggravated, need statement from doctor. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. No disconnect (Nov-March) if customers agrees to payment plan. Do not Sell or Share My Info, Year-end 2022 GAAP earnings of $4.51 per share; operating earnings of $5.09 per share, Company advances strategic initiatives including sales agreement for contracted renewables, new FERC 203 filing for Kentucky sale and continued strategic review of retail business, 2023 operating earnings (non-GAAP) guidance range reaffirmed at $5.19 to $5.39 per share with long-term growth rate of 6% to 7%. Medical certification can be renewed once within 120 days. Medical certification can be renewed once within 120 days. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Customer must pay bill in installments within the next 90 days. The 30-calendar day delays may be consecutive. Allows customers to extend payment of pre-existing arrears beyond 12 months. National Center for Appropriate Technology (NCAT) There are also rules prohibiting disconnection of service for certain medical reasons. salesforce sandbox url format. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. However, if you're moving to another APCO address, use our transfer service form. Sitemap
Delay disconnection for 20 days if the action would adversely affect the health of a household member. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Unpaid Utility Bills 95 F and above (elderly and disabled) Seasonal Policy. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Customer must enter into a deferred payment plan if termination is postponed. Full Outage Map. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Utilities are required to offer payment plans to customers in danger of disconnection. I owe *** on disconnect. Disconnects will resume for residential customers in Virginia on January 11, 2022. Business customers, please contact us. Consumer line: 888-570-9905, 307-777-7427. No disconnect if customer agrees to payment plan. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Remember User ID helps you log in without having to memorize your ID or look it up every time. Disconnect ban if health of household member would be adversely affected, need medical certificate. AEP is a utility company that provides electricity and natural gas to customers in the United States. Disconnect prohibited if customer agrees to a payment plan. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Deferred Payments. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Several of Arizona's energy vendors enforce moratoriums with varying criteria. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Elderly and handicapped must have 48 hours notice. Moving to your next home can be exciting and stressful at the same. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Consumer line: 617-737-2836 or 877-886-5066. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. The 30-calendar day delays may be consecutive. To avoid unauthorized access, youll still have to enter your password. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. No disconnect during protection dates if customer agrees and adheres to payment plan. You can now begin new service, move to a new service area or cancel your service online. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. The waiver is valid for 30 days and . 10K - 2021. No disconnect (Nov-March) if customers agrees to payment plan. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Also, cannot shut off a service that the resident needs to run. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. During the delay the customer is expected to agree to a payment plan. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. NOTE: These policies may not apply to all utilities in your state. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Temperature based. Privacy Policy |
However, if you're moving to another AEP address, use our transfer service form. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. Delay disconnect for 30 days with medical certification. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Customer must pay bill in installments within the next 90 days. Need to turn off electricity at an address and close your account? Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. The notice must include the intended . Three utilities. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Service cannot be disconnected if customer agrees and adheres to payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Or look for your next career move. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Request a letter 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Medical certification may be renewed three times in 12 months. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Is Appalachian Power the same as American Electric Power? Delay disconnection for 20 days if the action would adversely affect the health of a household member. News Releases. No disconnection if a customer enters into a deferred payment plan. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. No termination if National Weather Service issues a heat advisory or excessive heat warning. Consumer line: 800-522-2404, Salem: 503-378-6600. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Sitemap
0 0 Less than a minute. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Use of this site constitutes acceptance of the AEP Terms and Conditions. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. Information on other non-recurring fees is Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. 21 day disconnect delay if household member is certified as seriously ill. Learn more at AEPEnergy.com. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Cookie Settings|
30 day delay and 30 day extension possible in case of life threatening condition. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Required Internet Posting |
Limit on deposits. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). AEP is more than just an energy company. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Butte, MT 59701. Renewals are not needed if condition is certified as being permanent. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Customer is required to renegotiate a payment plan. . Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Disconnect prohibited if customer agrees to a payment plan. Find a source of cascades pointe, and service hookup, sufficient to tat perfect aep service and. View a table of state seasonal termination protections only. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Certification forms must be completed for each case of disconnection or reconnection. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Calling regarding service disconnection is something Porter says AEP will never do. The latest reports from users having issues in Canton come from postal codes 44709. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Consumer line: 404-656-4501or 800-282-5813. New Jersey Administrative Code 14:3-3A.5 Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Customer is required to negotiate a payment plan. Traditionally, utilities send a metering service person to connect or disconnect the meter. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. New Jersey Administrative Code 14:3-3A.2(e)(3.) Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled.