Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. By noon, it's no longer refreshing. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. The test was fast and easy (its the stick in nose test). This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. The front desk already had our test scheduled based on our departure time when we checked in. Also located in Spice is a Hibachi experience. Please, receive our warmest regards from The Excellence Collection. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. Other than requiring masks the Cancun airport was operating like it always has. Bike ride is a great escape from this great escape. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. Spa is really good as well. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Excellence Riviera was Amazing- especially Javier, Grand Residences Riviera Cancun, a Registry Collection Hotel. Each night it felt like we were whisked off to a faraway location with some really solid eateries. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. What you need to know about Excellence Riviera Cancun & Traveling in Juarez, Km 324 - 342, Mza. A. These are usually put up throughout the resort and be sure to ask in the spa if not. The service was incredible but I assume you'll get that at any of the excellence collection resorts. There is a golf course located right next to the resort. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. It means so much when it comes from our guests. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. Because the ocean was not appealing, the pool areas were packed. Cleaning round the clock. All of the team members go above and beyond for service. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Yes, parking is available for guest and it is complimentary. Excellence Riviera Cancun is an adults only resort (18 years and over). However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. New Health & Safety Protocols; The Excellence Collection. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 Please, receive our warmest regards from The Excellence Collection. These cookies do not store any personal information. However, the food is below average. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. There were plenty of activities you could enjoy or be a part of. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. the food was lacking flavor and again overcooked. There were no empty drinks left sitting by the pool for too long. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. I never waited more than a moment for one of them to serve me. We estimate they took away about 25% of the pool chairs and restaurant seats. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. They were lower than usual, especially the lazy river around the spa. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Before you go, Id recommend downloading the Excellence app. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Excellence Riviera Cancun - Adults Only All Inclusive - hotwire.com I'm looking for some suggestions of places to play, and the. Basmati (Indian), also well done. The only downside which was no fault of the resort was the seaweed. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. As the water is pretty choppy. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club Beautiful, high quality resort with welcoming staff - Review of Health & Safety Protocols | Covid-19 Info | The Excellence Collection 18 km From Cancun International Airport. The staff was absolutely incredible. The commute from the resort to the airport also took over an hour due to traffic. Gonzalo and Julio were awesome! We booked an excellence club 2 story room both times, excellence club is the adult only building. - Dinner: Food and service is great everywhere like always. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. The service, the food, and the atmosphere around the resort were top quality. The staff knew exactly what we needed and got the job done. Six meandering pools wind through their grounds. EXCELLENCE RIVIERA CANCUN - All-inclusive Resort Reviews & Price 24,051 reviews. We will pass your kind words along to the entire team. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. setting in the Riviera Maya, set along Mexico's Caribbean coast. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. The Dominican Republic shares the island known as the Hispaniola with Haiti. Im currently at ERC (July again) and the vibe is completely different. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. A big change, they no longer provide straws. Which languages are spoken by the staff at Excellence Riviera Cancun? Room: We have done all level of rooms in the past and there is not a bad room in the resort. The resort was apparently full, but it really didn't feel like it. Each morning we were greeted and personally escorted to our beach chairs, staff knowing our names, bringing us drinks, snacks, very attentive. I would certainly recommend this resort. The GoodThe staff at ERC are nothing short of amazing. So, you were never too far away from a member of staff that could help you out. They are friendly and helpful at all times. If youve ever been to an all-inclusive resort you know the drill. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. The Mahi Mahi Skewer on the lunch menu was top class. With the Excellence club, you definitely do get a little more privacy. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The oldest country in the Americas. The food was where the disappointment came. We recommend calling ahead to confirm details. No sign of any Mexican Food like you would expect to be available? The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Dreams resorts All your questions answered! Pools: The pools are gorgeous and relaxing, but get our first complaint. It has been a pleasure having you with us and we look forward to seeing you back soon. Taxis in hotel zone are safe It was handled beautifully with no issues at all. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi Wish I knew these three things before we went.Have fun! It was a bit stinky at times though. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. That alone was amazing to save us from waiting on hold. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. However, guests are not required to wear a mask anywhere, but there is space available everywhere. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. Also, the tequila options are a joke. This island was the first landing spot of Christopher Columbus in 1492. Other amenities offered include a business center, laundry services, and airport transfers. Is it safe to get a taxi from Cancun airport? Question: Is It Safe To Travel To Excellence Playa Mujeres We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The entire staff at the resort wore masks the entire time. Lastly, bring lots of smaller bills for tips! The facilities available at the Excellence are really at an elevated level. Already have reservations to return again. There are really only a handful of features that we see real benefit in. The food also sets this place apart. Review collected in partnership with this hotel. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Our driver wore a mask and we did too in the enclosed space. At check-in the agent will give you a health questionnaire. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area All Day Activities and Entertainment - Excellence Riviera Cancun Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. Riviera Maya Destination Weddings | Excellence Riviera Cancun Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Juarez, Km 324 - 342, Mza. Also, the water was way too warm for almost all the pools. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Pool rules say you cannot take them out of the water, but everybody does. The staff is friendly and fast. Prepare by getting your name on the books and grabbing a drink, or two. Airport - Arrival was quick and easy. Still Excellenct even with safety! - Review of Excellence Riviera A. Repeat already booked! The night before our departure our flights got rearranged due to weather. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Cancun is a safe town to visit - locals are friendly and crime . This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings.