Unfortunately the zip broke so I emailed and received the best customer service ever known. Sent back at my cost. Join the community to connect with real employees and see what other professionals are saying about their companies. You are a wonderful customer and your patience with the whole process was just exceptional. The range features statement denim and jackets, as well as easy-wearing tech trousers for chill days and high-tech outerwear coats perfect for the colder months ahead. I recently ordered a coat which I ordered the wrong size , I emailed the company and the response was immediate to sort my order out. Cookies Policy Absolutely disgusting service and communication Ive received several emails but none explaining when we will Receive the tracksuit. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Cheers! The pieces are now available to purchaseonlinefrom the Lorenzo Veratti webstore, and in Footasyulm. Did you mention to our support team about your faulty tracksuit? 70.00. The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. The jacket is gorgeous!! He said it's the best coat he's owned. We are hoping that you will continue to support us and we will be looking forward to hearing from you again. We are looking forward to hearing from you again. Your review warms our hearts. I was kept updated about the order and deliver date and time. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Hopefully, we will see you shopping with us again. Cheers! Replies to negative reviews in < 24 hours. We will be looking forward to doing business with you again. 2023 Trustpilot, Inc. All rights reserved. This is jacket is absolutely beautiful and it keeps me so warm . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . REWARDS. Cheers! Upon checking, the order was placed on 22 December after the cut-off. Cheers! Your review is appreciated. Absolutely superb service and communication from the company . We are looking forward to hearing from you again. You can try renaming that file to .htaccess-backup and refreshing the site to see if that resolves the issue. You can tell they take pride in their products from the quality of the packaging. I reported it to customer service and expected to get fobbed off as you would with a high street store. Style & Culture Editor|Twitter: @jacobdavey/ Instagram: @jacob_davey. (You may need to consult other articles and resources for that information.). The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. It is important to us to know that our support team were able give you the best possible experience. Hi LizThank you for trusting the brand, we are very much happy knowing that you are satisfied with your purchase. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Brilliant high quality coat and one very happy son. Verification can help ensure real people write reviews about real companies. We always want to provide the best service to our consumers like you who trusted our brand. Great material, generous padding and simply comfy. It goes against our guidelines to offer incentives for reviews. Cheers! Anyone can write a Trustpilot review. Replied immediately, replaced immediately and for a more expensive coat as they were out of stock of the one we bought at no more expense to myself. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . We are hoping that this incident will not deter you from buying from us again. We are glad that you enjoying the coat. Dont hesitate to purchase or contact Lorenzo. Hi C. JacksonThank you for writing a review. His friends are complimenting the coat already and I will be sending them your way! Ordered my son some items. I picked this jacket as the branding and logos are discreet. Cheers! We are looking forward to hearing from you again. We believe that this is being handled by our support team and we are hoping that you will accept our offer for the inconvenience caused on your end. Did you mention to our support team about your faulty tracksuit? Unfortunately the zip was faulty, I got in touch and the customer service department was fantastic. Lorenzo Veratti - We are where shoppers gain inspiration, products and deals. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! We will continue to do our best and you made us all happy. This amazing company not only provides quality wear, thier customer support is second to none! Lorenzo Veratti. What is it really like to work at Lorenzo Veratti? Brilliant company and customer service Thankyou so much :). I was kept informed of delivery which was a couple of days earlier than promised. Well made throughout with lovely detailng and good quality material. We are delighted that you share this wonderful feedback with us. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. Your effort to share this remind us that we are on the right track. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. Hi TraceyWe want to thank you for your thoughtful review. Ordered few times from these. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. Each time reached out, not much help at all. Hi Mrs. HarrisonWe want to thank you for your cooperation so we can sort out the replacement jacket right away. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Here? Customer service are fantastic very helpful. Diffuse Tech Cargo Pant. Cannot fault this company at all; I will certainly be ordering from Lorenzo Veratti again. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! Men's clothes shop Lorenzoveratti Lorenzoveratti Reviews 1,194 Excellent 4.6 VERIFIED COMPANY lorenzoveratti.com Visit this website Write a review 4.6 1% 1-star 7% Filter Sort: Most relevant JB JB 1 review GB 4 hours ago Faulty products Ordered few times from these. I received an IMMEDIATE response and one very much to my satisfaction. 70.00. Free shipping for many products! Cheers! Suggested companies are based on peoples browsing tendencies. Excellent service, will definitely purchase from here again. Way. Cheers! We value your money and we know how important the parcel is to you, that's why we advised you to coordinate the issue directly with your courier. EXCHANGE & RETURNS. We believYYourill reach many. The properties will tell you the path and file name that cannot be found. Pretty gutted, first time customer. Refresh your browser window to try again. Bought for my grandson and he really loves it. The delivery was exactly as promised. British luxe streetwear brand Lorenzo Veratti has just dropped its debut collection, featuring a whole hostof streetwear and sportswear-influenced pieces. These factors should be cleared for us to know if the courier is liable or not. . Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Thank you. I must also say for the price of the clothing the quality is spot on. Cheers! Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Cheers! Lorenzo Veratti is a luxury clothing brand based in the UK. Delivery was late, was suppose to be 2-3 working days (ordered 28th Dec, arrived 7th Jan.. is lorenzo veratti a good brand. Quality of items is fantastic. Absolutely amazing from start to finish. Hi JoshWe appreciate the word. We also ensure all reviews are published without moderation. 286 posts. Great service and great quality jacket.The order was processed and couriered very quickly. Find out how we combat fake reviews. Hi WendyWe want to thank you for sharing us your recent experience with us. Especially impressed with the level of customer service and the speedy responses. Pretty gutted, first time customer. SHOP Premi RECENSIONI Sconto per studenti Conto Italiano EUR 0,00 Consegna gratuita nel Regno Unito superiore a 100 Acquista ora, paga pi tardi con Klarna, ClearPay & Laybuy Ordini internazionali escludono tasse e doveri NOVIT Vendita Storm Cargo Pant Charcoal 6 reviews 76,00 58,00 Add to Bag Vendita Giacca Urus -Black Thank you! I reported it to customer service and expected to get fobbed off as you would with a high street store. Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team. You mentioned that you bought it as your husband's Christmas present, but the item was purchased in September last year and it was not open until Christmas. They have no phone and dont respond to emails. Hi HaydonYouve left a smile on the faces of our whole team with your kind words. Cheers! Cheers! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. Absolutely superb service and communication from the company . Find out how we combat fake reviews. I really like this companys style and quality. Cant fault them. Our editorial content is not influenced by any commissions we receive. We understand how you feel. No offer of repair or no gesture of goodwill. More importantly the product lived up to their claims. Hi LeonWe would like to apologize if there was a bit of delay in the delivery of your order. Cheers! Bought the most beautiful coat for my son which he loves. In this example the image file must be in public_html/cgi-sys/images/. Hi RMThank you for leaving a 5-star review. All rights reserved. I would shop here again. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. Within 2 weeks the zip broke. No offer of repair or no gesture of goodwill. We would love to regain your trust. Cheers! And its not about trends abound, Lorenzo Veratti prides themselves on only the finest quality, so your stylish new cold weather garms are built for greater longevity. Hi GTAMWe want to thank you for giving us such an amazing review! Cheers! We cannot answer you directly because we could not find your records maybe because you are using a different name. Companies can ask for reviews via automatic invitations. Find many great new & used options and get the best deals for Lorenzo Veratti Mens Black Jeans Size 34" Waist at the best online prices at eBay! I bought my son the Atomic Jacket which he loved but unfortunately the zip broke. I do recommend. Cheers! Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. Hi PhilThank you for sharing this amazing feedback with us. We believe we already explained everything to you in your previous review about the situation. Item delivered within 48 hours and superb customer service (even replying to my email on Christmas Day!) People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Can you please respond to our request for your information so we can look into this matter? This varies by browser, if you do not see a box on your page with a red X try right clicking on the page, then select View Page Info, and goto the Media Tab. When you encounter a 404 error in WordPress, you have two options for correcting it. The easiest way to edit a .htaccess file for most people is through the File Manager in cPanel. Verification can help ensure real people write reviews about real companies. Nearly a week later item has now been lost and told to talk to retailer. Quick View . Lorenzo Veratti is a luxury clothing brand based in the UK. Hi DawnWe are beyond grateful for your effort to share this with us. If you go to your temporary url (http://ip/~username/) and get this error, there maybe a problem with the rule set stored in an .htaccess file. Customer service are fantastic very helpful. EMAIL CUSTOMER CARE. Cheers! Thank you for sharing this with everyone. Each time reached out, not much help at all. Longwear denim, jackets (spot only the thickest quilted puffers with fur-lined hoods) as well as tech trousers for them chill cant-move-from-the-sofa days. Hi LauraWe are happy to help. Shane and Maria were extremely helpful in sorting another coat and arranging a refund for me. If there is anything specific that we need to improve please do not hesitate to reach out to our support team. SIZE AND FIT In this example the file must be in public_html/example/Example/. Please reach out to our support team @ support@lorenzoveratti.com for further assistance. Hi SergioWe are grateful to see such as a detailed review. My experience with lorenzo was better than I have had with any other company. For addon domains, the file must be in public_html/addondomain.com/example/Example/ and the names are case-sensitive. All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. Lorenzo Veratti. We appreciate the support and we are looking forward to doing business with you again. Great customer service and amazing products. Adidas by Stella McCartney are ushering us into winter with their cosy new FW21 collection Earth Explorer. Id say this is a much better product than some of the more expensive brands i tried. Verification can help ensure real people write reviews about real companies. Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. See the Section on 404 errors after clicking a link in WordPress. Told that no jackets left and to choose another. Our dedicated team works very hard to ensure that our customer will get only the best. Notice that the CaSe is important in this example. Cheers! About Us It is our pleasure assisting a wonderful customer like you. Date of experience: 02 February 2023 Reply from Lorenzoveratti 5 Feb 2023 Hi Rhonda Hi St. JohnThis is such an amazing feedback. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. Thank you! 2023 Trustpilot A/S. Way. Hi TommieWe are sorry that we are not able to ship another parcel out to you because we have not received your return. Thank you, and we are looking forward to doing business with you again. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Hi JasonWe apologize if we have a slight delay in our usual response time this is due to the volume of enquires we are receiving. WOW! Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team. CTRL + SPACE for auto-complete. Hi JBThank you for leaving a review. Thank you! Free shipping for many products! Hi MarkWe are grateful for wonderful review on our products and delivery service. Unfortunately I recently sent the coat back. Cheers! Cheers! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are happy to learn that your overall experience had been amazing. Was very satisfied with the product and so was my grandson. Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. He has received lots of positive comments about the clothes from his mates and family members. Goodwill offered but only on condition I buy another jacket. Hi JoshWe appreciate the word. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. We are happy to learn that your overall experience had been amazing. Keeps him really warm and it's really good quality. Ordered a coat for my son who is very into his clothes!! The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. The. Coat is quality . Hi JessWe are sorry to hear that. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. You may get a 404 error for images because you have Hot Link Protection turned on and the domain is not on the list of authorized domains. Lorenzo Veratti. The quality of materials, workmanship, size and fit were excellent! I was kept informed of delivery which was a couple of days earlier than promised. His friends are complimenting the coat already and I will be sending them your way! The. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Perfect for your lockdown wardrobe its only right. Our apologies for the inconvenience. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. All rights reserved. We will continue to do our best and you made us all happy. Within 2 weeks the zip broke. We provided you with clear and detailed instructions on how to return the product to us, the instructions include the complete return address. Can you please tell us why you are saying that the product you bought is nothing like the photos at all? Our apologies for the inconvenience caused on your end. Look for the .htaccess file in the list of files. The new coat arrived quality is amazing and size was spot on! It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. We are grateful that you appreciate the overall quality of the jacket and thank you for letting us know that you had an amazing experience with us. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. When you get a 404 error be sure to check the URL that you are attempting to use in your browser.This tells the server what resource it should attempt to request. Hi DavidWe are happy to see this; what a fantastic review! Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. RewriteEngine On We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Thank you. We appreciate the support and we are looking forward to doing business with you again. Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. The phantom jacket that I ordered came exactly how I expected; it came in good quality, it had incredible comfort and great functionality. Hi KimberlyThank you so much for this wonderful review. We appreciate it and we are looking forward to hearing from you again. Hi AamzYou made our day with your priceless review! The new coat arrived quality is amazing and size was spot on! Very warm, comfortable fit. Sizing is perfect too. Ordered few times from these. Open a Store. I would highly recommend them if you want stylish designs and a team that actually cares about customers. from Footasylum. Clothing & Underwear Men's Clothing Store Lorenzoveratti Lorenzoveratti Reviews 1,191 Excellent 4.6 VERIFIED COMPANY lorenzoveratti.com Visit this website Write a review 4.6 total 1% 1-star 6% Filter Sort: Most relevant Sian Pitt 1 review GB A day ago Fantastic After Service Bought a coat in November. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. This information is available under "Shipping" and on the slider and pop-up notification. No offer of repair or no gesture of goodwill. The packaging, shipping and time to delivery were fast. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. I received an IMMEDIATE response and one very much to my satisfaction. There is more business coming your way from us and his buddies. Redirects and rewriting URLs are two very common directives found in a .htaccess file, and many scripts such as WordPress, Drupal, Joomla and Magento add directives to the .htaccess so those scripts can function. Good quality and value for money because he loves it!I had never heard of Lorenzo, did a little research and I am very impressed! Thanks again for sharing such a positive experience. The hood is amazing too as it doesnt fly off in the wind and theres multiple pockets which is a bonus ! They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. We also ensure all reviews are published without moderation. Hi SahWe are beyond grateful for your effort to share this amazing feedback with us. Cheers! We appreciate it very much. Outstanding clothing selection & the quality is superb! Cheers! We appreciate your thoughtful review and patience with us. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. Cheers! Either way, please contact your web host immediately. Verification can help ensure real people write reviews about real companies. Copyright 1995-2023 eBay Inc. All Rights Reserved. Anyone can write a Trustpilot review. Show More Posts from . 73.9k Followers, 951 Following, 286 Posts - See Instagram photos and videos from Lorenzo Veratti (@lorenzoverattiofficial) lorenzoverattiofficial. We believe we already explained everything to you in your previous review about the situation. Cheers! Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. I would recommend. Hopefully, we will see you shopping with us again. Cheers! Here are 8 tips for writing great reviews. Customer service at its finest. Its pretty noticeable now. On platforms that enforce case-sensitivity example and Example are not the same locations. from Footasylum. He spotted two jeans and had to have them! Great customer service and amazing products. It will give them an idea of who we are and what we do as a brand. Our apologies for the inconvenience. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. We can't wait to hear from you again. Thank you for your cooperation and for being so patient with the process. Pretty gutted, first time customer. We thank you for taking the time to leave a review. Lorenzo Veratti. I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. ruched ribbed midi dress; The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. Lorenzo Veratti is a luxury clothing brand based in the UK. Sending a new coat to replace. recommend. We are beyond grateful that you appreciate our effort to provide you with the best customer service experience possible.