and our Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those . However, has been a pain to buy supplies. Thank you for taking the time to leave us feedback. It also features free WiFi, a coffee shop, and a 24-hour gym. I get in it in the morning, I watch the sun come up, drink my cup of coffee, and ponder what I'm gonna do all day. For more information, please see our That was how well it went. Consumers love to do business with someone that can admit mistakes and state how they made improvements. We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. Shop all models, or narrow your search using the brand, size and price filters, to find hot tubs that fit your criteria. They were here when they told me they would be. If you have the front ones on, the right one comes out harder on the bottom. (I was told this by the delivery guy and boy was he right) More chemicals + a higher cost for the chemicals themselves = an extraordinarily high maintenance cost. Our Master Spa Legend Series hot tubs are ultra-premium hot tub spas, which look and feel luxurious with high-end parts such as Master Spa . Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. Please call our customer service team, and they will be glad to assist you. I have never used a more labor intensive system. The manufacturer's line has four series of hot tubs, each of which contains multiple models. File your review. In January, the Houston office started receiving complaints that Primo was months late delivering the tubs customers had paid for. They haven't reimbursed us. 2138 W Wisconsin Ave Appleton, WI 54914-3115. You can be assured that our selection of Master Spa Legend Series parts, Master Spa Legend Series Control Panels and other replacement parts are of the highest quality! All Rights Reserved. They replaced filters, Great! 6 26. Wipe it down with a soft cloth and acrylic-friendly cleaner. Also, the swim spa is practical to use yearround, unlike an in-ground pool. I got a TS 8.25 from Master Spas. Master Spas also has a MasterBlaster Foot Therapy jet system available for its two higher-tier lines, which uses 28 nozzles in two jets for a reflexology-inspired foot massage. Master Spas hot tub/spa distributors from December 2017 through May 2019 for between about $5000 and $45,000 and about $2 for the valve caps. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Why? FAQ. 70 reviews of Master Pool & Spa "Have had no problems with the spa we bought here, nor the install. I can swim anytime, on my own terms, without worrying about scheduling or the cleanliness of public pools and I can use it for way longer than just two months!". Three jet types are used in the Clarity line, seven in the Healthy Living and Twilight lines, and all eight types are available for the MP Legend line. There are between 16 and 72 jets in each tub. Our factory-direct Master Spa replacement filters are guaranteed to work just as well as your original filters. Refining your search to only include the models that meet your size and budget is an excellent place to begin your hot tub buying journey. Passionate consumer advocate, mom of 3, addicted to coffee, hairspray and pastries. Might as well have a chord. Carnival Corp : Entry into a Material Definitive Agreement, Creation of a Direct Financial Obligation or an Obligation under an Off-Balance Sheet Arrangement of a Registrant, Regulation FD Disclosure, Financial Statements and Exhibits (form 8-K) AQ. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. He Uses weather as excuse and his health as excuse to do warranty repairs or any repairs. Master Spas offers several accessories to customize your hot tub. When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced. 920-727-1700. The company is owned by Brandon and Kelsea Smallwood. I looked for Artesian's but I couldn't find any. To work out whether Master Spas specializes in entry-level or premium and luxury tubs, you only have to filter their 21 hot tub models into the different price ranges. Prices start at $43,995NZD for the 4.5 metre H2X Challenge 15D model and go up to $69,995NZD for the dual-zone MP Momentum D swim spa. Master Spas has hired Kelsea Smallwood to work as a local conduit to the manufacturer. Exercise. Whether you call it a Spa or a Hot Tub, we have the perfect one for your needs. I went and tested Master Spas and I could tell the difference. He gave me the link to the pre-2009 suction covers and I ordered five. Master Spas sells several choices at entry level price points, and they don't skimp on the features. Shop By Price $$$$$ $$$$ $$$ $$ $ See All; Shop By Size; 1-3 Adults; 4-5 Adults; 6-8 Adults . We ordered it on my wifes birthday, which was March 8, and we didnt have the hot tub installed until October 29. The product is great. Sacramento, CA 95814, Contact Us | DirectionsLanguage Services. Master Spas Hot Tubs come in a variety of sizes and with noise reduction. The Clarity Range seats between six and eight people, and introduces features such as molded neck and shoulder seats. Master Spas offers a wide variety of hot tubs and aims to satisfy everyones likes and needs. I was inquiring about suction covers which would fit my 2008 hot tub. When you're gonna spend the amount that you spend, you wanna be very content with it. Share. I have been trying to contact them with no reply to my emails or phone messages. Come be part of creating a clean, modern and thriving California. California Power Generation and Power Sources. The company had already sent all registration paperwork for our pool in oct. We believe the pool was simply given to another customer when it arrived.. After another week of delays was told pool would be in dec 29th. You can turn to us for all the information you need as you explore the hot tub brands and models offered by a hot tub dealer Prince Frederick, MD recommends. Fort Wayne, IN 46804 Swim spas in the Michael Phelps Legend Series have a 10-year standard warranty on the spa structure, a seven-year warranty on the shell surface and a five-year warranty on plumbing. 5 weeks later, my tub was delivered and I had it setup. Master Spas is based in Fort Wayne, Indiana, 90 miles northeast of Indianapolis. Our electricity and water bill has been off the charts. If you don't add chemicals pretty much daily, the water gets gross. Here are 5 tips to help simplify your machine. Cleaning your Master Spas filters every month involves a few steps: To drain a Master Spas hot tub, locate the drain assembly behind the tub skirt panel and remove the cap. Since Primo closed its doors, the man has not been able to get answers from owner Vince Primo or former office manager Kelsea Smallwood on the whereabouts of his swim spa or the money. This case started as an internal tip from California Energy Commission (Commission) staff. You just have to get the hang of it. They think they can swim in it and I'm still trying to teach them how to keep the water in the hot tub, but it's an overall extremely good time. the USA, Visit the Michael Phelps Signature Swim Spas website. This is a complete and total lie. We looked at every other competitor before we bought that, and it seemed to be, by far, the best value. Spas are made in the USA. Water purification system to remove microorganisms and heavy metals. Master Spas has a great selection of U.S.-made hot tubs and swim spas that are durable and competitively priced. My partners a runner and it helps with the leg. Creates a deep and wide current of pure water flow with virtually no turbulence. Something that had power and was quality. With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. With their tagline Americas finest hot tubs, the Master Spas hot tubs set standards high from the very start. ConsumerAffairs is not a government agency. Relax with massaging spa jets in the perfect water temperature, year-round. Corporate Advocacy Program: How to repair your business reputation. So, with th Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. "This swim spa is a dream come true. Its location on this page may change next time you visit. So, it's impacted my life immensely from the sake of having that retreat and being able to utilize it in a fashion that helps me with my active lifestyle. There are 9 models : The HL 616 and HL 624 each sit up to 3 persons. Aquatic Fitness. The price for each model depends on your location. America's SPA-MART provides a wide range of spa covers, spa cover lifts, pool covers and hot tub cover lifters at affordable prices. The Hotel Resonance Taipei, Tapestry Collection by Hilton is a luxury hotel in Taipei with a spa and fitness centre. The Bio-Magnetic seat uses magnet therapy along pressure points in your neck and shoulders. I actually paid more than I would have at my local dealer. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The mid-level hot tub ranges are Clarity and Twilight. Refining your search to only include the models that meet your size and budget is an excellent place to begin your hot tub buying journey. Next, the the fall set in I went out on the fist morning of frost to see how my cover was sealing. HaveFun Spa is a Thai massage therapist located in No. Your passport to relaxation, offering quality and value. A place for Master Spa Owners to talk about their spa's and ownership experiences. And this has been going on since we bought it over five years ago. The MP Legend range is strictly luxury, and features four hot tubs with over 59 powerful jets and between five and eight seats. Once we were done with the space it was gonna be put in, we called them, and they put it in there. The steps also break. Find out more about how we test. Master Spas have eight spa jet types: massage, pulsating, rotating, pinpoint, directional, cluster, whirlpool, and adjustable. As you can see from the prices listed above, there is a wide range of pricing within the Master Spas swim spa line. Spring of 2013- Noticed the water level kept dropping. We are proud to support these athletes as they strive to win their day. No apologies when the door finally opened 15 min late (vs web site time of 10 - phone message says 9 am). There was steam shooting out the sides like a kettle was boiling!! This alternative to a pool has benefits for you and your entire family. At Hot Tubs Inc., we don't just offer the best hot tubs on the market; we're also experts in hot tubs and swim spas. If you do not put chemicals in every single day than your water goes crappy on you. We have one of the largest Spa and Hot Tub showrooms in Texas. If you paid Primo Spas for service or for a spa that you have not received, call (713) 561-2522. With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. Twilight 7.2 fit what we were looking for in terms of seating arrangement and jets. It was a display model at the dealership from which we bought it, so we didn't have to pay any extra shipping. Justin Linden, the lawyer representing the group,said the claim will be issued in the coming weeks. Several affordable models. Shop Hot Tubs. With their tagline 'America's finest hot tubs', the Master Spas hot tubs set standards high from the very start. We want your experience to be as relaxing as possible. It measures 7'10" by 7'10" but only seats 5--a size which normally would seat 6-7. Applies magnetic therapy to pressure points on the neck and back. MasterSpas vs other swim spas - Pricing. Therefore, similarly to the Sundance Spas (opens in new tab) range, its clear that this is a good brand for hot tub buyers who want a balance between comfort and cost. You can also attach a garden hose to the end of the drain assembly. Master Spas mid-range spa series is the Healthy Living Hot Tub line. The contractor Master Spas uses makes appointments and then cancels or finds excuses why he cant come out that day. After enjoying more than five years of flawless performance from a Master Spas product, Plaintiffs decided in December 2009 to replace their current spa with a new Master Spas unit. They were easy to work with. After getting a bacterial infection my doctor told me to stop using the hot tub. Any hot tub labeled with five dollars falls into the luxury price range, whereas one to two dollars signals an entry-level hot tub. I also had some issues with the Wi-Fi unit, and they came and replaced it. It makes our utility bill go up in the winter though. If you need help with the Public File, call (713) 778-4745. We're so thrilled to hear that you and your family are enjoying your TS 8.25. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The Nonslip, Comfort Floor System prevents slips and provides a comfortable, cushioned surface. Contact the company to explore different hot tub options and find local Master Spas dealers. Service man told us he was replacing quite a few, Under warranty, Great! We look forward to each day of pure joy! 75, Section 2, Hankou St, Wanhua District, Taipei City, TW . We just looked at it and said that was the one we wanted. One of the best hydrotherapy features is the bio-magnetic therapy, which targets pressure points on the shoulders and back. Also, their staff was helpful, and it was an easy transaction. Relax with massaging spa jets in the perfect water temperature, year-round. customerservice@masterspas.com, 6927 Lincoln Parkway Consumers just wanted to relax in their very own hot tub, but they say they were more stressed out after paying a local business that never delivered the product. The guy replaced those wrong so we had to put them on. This kind of defeats the purpose of a Bluetooth system when you have to constantly leave your device on the side of the tub so the system can work. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The reps from Master Spas were very good. The pricing was good too. There are four luxury hot tubs in their MP Legend Range, named after the 23-time Olympic gold medalist Michael Phelps. This case was filed in Marquette County Courts, Marquette County Circuit Court located in Fond du Lac, Wisconsin. The spa was supposed to come with steps and they didn't have any when they delivered it. The potential sales . This spa has lights and it cycles through the colors but the way that it cycles is, it flashes, it doesn't fade. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. This is ClassAction.org's current list of open lawsuits and investigations. I bought a hot tub from Master spas during a Expo in ***** ** on Sept 22 2022. . First of all, the so called spa expo is a joke and false advertising. Advertisers above have met our Nearly 200 of Master Spas' top dealers from across the globe, along with special guest Michael Phelps, converged for the company's Dealer Meeting and to mark the retirement of founder Bob Lauter. This means that you can take a soak without worrying about disturbing any neighbors. Unsubscribe at any time. Liars! They did not put back the insulation. 800 bucks a set. Hot Tubs. The Master Spas H2X fitness spa can also be used as a hot tub. Premium would have no adequate remedy at law to prevent injuries it Hiding negative complaints is only a Band-Aid. This brand started as a company that made fibreglass swimming pools, jeep bodies, and horse therapy units. Helen, Illinois, Our hot tub has brought so much joy & relaxation! Its something that the kids look forward to, the nights when we do go in the hot tub, and then more so even when we have friends over. With so many options, finding the perfect hot tub can feel overwhelming. Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). Yes, I was told that "no chemicals" were necessary, but I honestly never believed that. Jacuzzi. Request pricing online. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Too many complaints about it. Spring 2012- Spa kept shutting down. I was told it would cost me $200 to have the scratches removed as it was a difficult move to get the tub placed where I wanted it. It's been good for six months now. The company is continuing capital improvements in 2021 with . Ideal for swimmers, athletes, and fitness enthusiasts. They saw the issue. For more results perform a general search for "master spas". Walk, jog, and exercise in the water without the need for water shoes. Master Spa Hot Tub Filters. It has wonderful accessories that can allow me to get total fitness. 3. Master Spas. Spa was delivered in May, 2010. Been waiting a bit again today. If you're an existing owner and have not done so already, please register your product to better assist us in supporting you. I previously owned a Master spa that was good quality and had a really good experience with it. 800-860-7727 The Challenger 15 D features a large uninhibited area that is perfect for swimming, exercise, and family fun. Designed with premium features for exceptional hydrotherapy. They had the audacity to try to charge us for the -- we told them right off the get-go, "This is a faulty product and we want it off the property. Call #16 September 2, 2008 I call Infinity Spas I was on hold a long time and then was cut off. To settle this matter, Master Spas executed a Settlement Agreement with the Commission on October 30, 2017, for $152,500.00. The Commission's investigation process identified Master Spas manufacturing and offering for sale portable electric spas not tested prior to being certified to the Appliance Efficiency Database (Database). Compare the features of all Master Spas hot tubs. The reps did a good job, and the spa has everything I wanted. But I dont miss it because I don't want to hear that noise when I'm in there anyway and if you have the jets on, you have to turn it up even more. I've lost weight, and my back feels better! Literally every other sentence out of the sales guy's mouth was a lie. You may be able to trade in your used hot tub or get financing to pay for a new one. I was motivated too, so it helped, but he did his job very well. It's great to hear that you've had such great experiences with your dealer as well as your spa. Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back. Their management team has over 100 years of spa manufacturing . Summary. Mon.-Thurs. High Performance, Air-injected Swim Current, Adjustable Speed. I'm trying to call Master Spas to cancel the steps because they're supposed to give them to me when they come in. Please know we have reached out to your dealer to let them know of the oversite in communication. Its easy to do. Instead, whether the hot tub is entry-level, mid-level, premium or luxury is signaled using a dollar sign rating system. Creating your dream backyard oasis should be simple. I use the spa three times a day. The more special features you opt for, the more you can expect to pay out on your new tub too. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser. Shop for your swim spa, your way. Enjoy reading our tips and recommendations. 260-436-9100. At Master Spas, we never just sell you a hot tub and send you on your way. Since Channel 2 started looking into this story in April, Master Spas has reached out to every person who complained to the BBB that they were owed money or a hot tub andhas successfully resolved those issues. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Equity Financial Management Group - Global Trust Corporation, Master Spas - Island Leisure Of Long Island.