StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Previously, she represented workers and retirees at a national employment law firm. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Ive used Stubhub for over 4,000 transactions. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Top Class Actions is a legal news source The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. No resolution and I got no tickets. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit StubHub is the origin source of the transaction. Moreover, the company will be forced to refund its customers. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. The Daily Journal named her a Top Woman Lawyer in California for 2021. Despite the alleged deception, the company's policies did not reflect the actual . The MDL transfer order can be found here. The complaint claims that the company did not offer refunds for tickets to canceled events. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. It also points to a recent spike in e-ticket sales, which increased ticket prices. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. This is a major change for the ticketing industry. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Still have tickets to the cancellation. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Since COVID-19 has come, StubHub's new policy is no refunds. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. that reports on class action lawsuits, class action settlements, He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. According to the complaint, such was the case until the coronavirus pandemic became the new reality. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Shortly after, in May, StubHub . Matthew McMillan Settlement The first person I spoke with said that the tickets had been sent. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Thanks ! Want a refund for a canceled concert? Good luck - Local Business News Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. While the shows are postponed you are in limbo. Enjoy reading our tips and recommendations. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. I call Stubhub. And the beat goes on. Fan rewards: So Farley filed a credit card dispute against them, and won back his $600. status of any class action settlement claim. The next day, I received a $500 charge. Get buying tips about Ticket Websites delivered to your inbox. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. I chose CC. If the show ends up being cancelled you will receive a refund. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Well start sending you the news you need delivered straight to you. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. All Rights Reserved. The federal court ruling in the case is a consent judgment between the parties. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. It is the world's largest ticket marketplace. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Sign up for ClassAction.orgs newsletter here. 2. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Emily Walsh. This is the first time I have been using this website. Come to find I was charged $300 from my bank account. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Required fields are marked *. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. All eligible Settlement Class Members will receive an award upon submitting a valid claim. StubHub denies any wrongdoing or liability. Furthermore, is there a class action suit against Ticketmaster? According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. They never followed up. In response, he received a refund in the form of a coupon worth 120% of the original price. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Easy sales process: Lorenzo Gordon, Adobe Images The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans 24/7 customer support: I purchased tickets via StubHub for a concert 3 months in advance. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. How to Request a Stubhub Refund [98% Success] - DoNotPay According to the filing, McMillan purchased two tickets to an NHL game in early March. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Our content is intended to be used for general information purposes only. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Read our Newswire Disclaimer. If the other driver has minimum liability coverage, can I still sue them? The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. This putative lawsuit is related to a multi-state investigation that StubHub settled. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Same seats wrong game. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. BOSTON . 1:12. Be the first one to find this review helpful. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. 'You're stealing my money': StubHub leaves customers feeling screwed Either take their alternative or take a refund. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The new policy offerers a coupon. Buy sports, concert and theater tickets on StubHub! Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. For Daddario, that price was $6,200. The case seeks monetary damages and restitution remedies for consumers. Required fields are marked *. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker StubHub claims it is postponed not cancelled and will not give me my money. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Prices may be higher or lower than face value. Under normal circumstances, these processes are manageable. Then he retracted, saying that there doesn't seem to be any tickets left for the game. FanProtect Guarantee: A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The suit also calls for a return of customer trust. Many events this past month were canceled. I was denied my request for a refund. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". ADD ME PLEASE! StubHub said I had to wait 7 days after the show took place to get my money. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. I deleted my account. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. They sell you things they don't actually own and if there's an error, too bad for you. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub to refund canceled events after pandemic complaints - USA TODAY The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Still no luck. StubHub facing class-action lawsuit after changing refund policy amid McMillan lawyer Nick Coulson echoed the sentiment. Please add me I have communication and documentation to prove stub hub is just keeping my money. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. The users allege breach of contract and violations of various California consumer protection statutes. Print. But these are unprecedented times.. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. They said it would take up to 30 days. However, you've agreed to the terms and conditions of Stubhubs sale policy. Your email address will not be published. Some StubHub Customers Getting Cash Refunds | PYMNTS.com You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. How to Get a Refund from StubHub - Christian Small While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. 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Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Read more here: Camp Lejeune Lawsuit Claims. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources.