The buyer gets refunded fine, but why I am being charged their refund? Til' they get their procedures in the correct order, I'll never return as a buyer. Major League baseball canceled the game and StubHub changed its policy. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. and would like to return it? These people are entitled to their money back. Certainly they can see that my ticket barcode was not scanned somehow. This is an essential cookie for the website live chat box to function properly. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community to see the game on TV? The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Sorry we couldn't be helpful. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. All Rights Reserved. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. For sure I can warn any one who is going to use this service. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Just notified by email of event cancellation for Atlanta United vs Orlando. Who should shoulder those cancellation costs? Called them and they said the venue had not marked those seats as obstructed. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Stubhub STOLE THE MONEY FROM ME!!!!! I stated that it was not disclosed until after purchase and we went back and forth for a long time. Terrible service as solution they've suggested me to sell them again, so fraud other people! Also disputing a charge that you made is fraud. StubHub has already been targeted by a $5 million lawsuit over the change. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Then over night, we lost our jobs and the shows were all cancelled. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Honor yours. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes StubHub phone wait times are 3 hours. i have tried to call several times but have been on hold >3 hours on 2 occasions. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. It also noted that its ability to open discussions with Viagogo has been a part of the decision. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Called back for refund. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Read the full policy. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. How come they can't control that?!! They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. This doesn't make any sense and I transferred these tickets way early on before COVID. All of our tickets were void, fakes, frauds. I'm not paying $176 when stub hub messed up my order. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. No longer was it offering full refunds, only a 120. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Keep asking to speak to someone higher! The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Crooks. Managing your orders 43. Email is another option for requesting a refund. I'm out $282 because stubHub won't stand refund. I won't let them take advantage of fans like me by ; and they have friendly voices. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. All of our tickets were void, fakes, frauds. Covid-19: What to do if you have tickets to an event that is canceled NOTHING. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Stubhub does not accept returns. Needless to say, I received a full refund. Other sellers may take a case-by-case policy. Terrible Service! The refund will typically process within 5 to 8 business days. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Under normal circumstances, these processes are manageable. Now they are saying they will give us a coupon for events canceled. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I called them within minutes to change the seats and they basically said I'm stuck with those seats. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I contacted Stubhub and they refused to refund my money. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. They said the money had already gone to the seller which is pure BS. Bonnie cancelled. COVID-19 Impacted Events Updates : StubHub StubHub updated their policy today. FRACK! After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Their poor customer service folks! BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. BOSTON . judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Stub hub is a 3rd party seller. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I called immediately but received the same reply, "No refunds!" I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Thanks for stealing my money and for the lack of respect for customer experiences. this company sucks. Once we have clear actionable next steps, we will be sure to notify our fans via email! I sold two tickets on StubHub and only received payment for one.