During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Can you describe the management style here? What is your most important success so far? All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. This website uses cookies so that we can provide you with the best user experience possible. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. I fully believe in honesty at all times.". And second, are there any required qualifications you do not see on my resume?". I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. After describing what you have learned, explain why Waitrose stands out more than other companies. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. I interviewed at Waitrose (London, England) in Aug 2020 Interview A one-to-one interview that included both behavioural and technical questions, which are tailored for STAR-style responses. GET ALL 12 QUESTIONS AND UNIQUE ANSWERS TO THE WAITROSE INTERVIEW, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. Our Update History for Waitrose. Followed by some behavioural questions then a general chat about availability etc. If you disable this cookie, we will not be able to save your preferences. No pressure at all. They manager was kind and understanding. You want to focus on being positive in your response. Which all went well. I handle surprises using common sense and keeping courtesy to others top of mind.". "I am best motivated through the occasional words of praise and recognition for a job well done. The main thing the hiring manager wants to hear is that you are responsible and organized. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. First is the psychometric tests followed by a group interview and then a solo interview. Full Suggested Answer & Detailed Response, Question 6, Yes! If security needed to be called, I would do so. The hours were just not right for me in the end which is a shame. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs Describe a time when you completed a difficult, time-sensitive task whilst under pressure. Assure the interviewer that you can commit to a wide range of hours. Very detailed o line application process. You will stand out as a stronger candidate if you reply that you motivate yourself at work. So far, we have seen a 56% decline in the overall loss.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Merely share that you have the means to get to work consistently and on time. Its headquarters are in Bracknell and Victoria, England. What is the interview process like at Waitrose? Full Suggested Answer & Detailed Response, Question 10, How would you manage food temperature in the freezers/ fridges? Focus on describing the positive reasons for wearing a uniform. Thank you for sharing. "I am more than willing to cover a shift for a coworker if possible. Then once got through that stage. Be the first to find this interview helpful. The answers to the FULL LIST of interview questions featured on this page. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. A job search isn't just a one-sided hunt. Thereafter, its just 27+vat per month. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. What is your most important success so far? Im on step two ! If you cancel before the 30-day trial ends, you will not be charged. This is the company I see enjoying a long career with, and I am excited about this opportunity.". Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. Can you give an example of where you showed leadership? Here we. If you want to ace your upcoming interview, practice with our topical-based interview question sets. I am easily encouraged, and my best reward is knowing that my hard work is noticed. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. Tasks required are mainly focused on show how you can organize stuff. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ", "I am very much self-driven and self-motivated. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). I want to learn the fundamentals of sales and become comfortable with both sides of the business. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. "I am happy to comply with any reference check required. Describe a time when you managed multiple tasks all at once? You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. I work very hard to ensure I speak to everyone in terms they can understand. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. I gave two weeks' notice and left the company on good terms.". Application form followed by basic aptitude test. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. Full Suggested Answer & Detailed Response, Question 9, This question determines if you can function well in a competitive environment. You cannot force others to communicate with you in a way you would always prefer. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Assure the interviewer that you are a team player and put the company's needs first. Walk the interviewer through your career history in retail. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. The hours were just not right for me in the end which is a shame. How would you manage food temperature in the freezers/ fridges? What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. The interviewer wants to know what you hope to gain by working for Waitrose. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. "I have solid communication skills and feel this skill is one of my greatest strengths. "I have researched your core values online and feel your values align with mine to a tee. Focus on describing what you like most about the job and provide your reason why. Your job duties will include speaking with customers, coworkers, and managers. Which all went well. Show the hiring manager that you value customer service and always put your customers' needs first. I do not prefer close supervision as I am confident in my skills once I learn something new. Was given a task of creating meals for different people for differing occasions such as dinner parties. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. I am geared for healthy competition, so when we had contests, it greatly motivated me. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. Using the posted salary range will help you determine what salary range you would expect if hired for the position. I have a strong work ethic and moral compass and seek opportunities to help others. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Performance incentives can be very motivating. Tell me about a time you worked in a team. The interviewer asks this question to see if your leadership style will work with the company culture. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. Want to know what questions Waitrose ask at interview? Sales contests, for example, are a great way to motivate me.". Talk to the interviewer about your feelings regarding performance incentives. "My most recent employer and all others would say that I have strong character and always choose honesty first. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. I do not have a criminal record and have never even had a ticket or citation issued.". Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. Q7. It will not look good for you if you say nothing will show up during your reference check and something does. Talk to the interviewer about your interest in gaining a leadership role down the road. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. Full Suggested Answer & Detailed Response, Question 3, Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. I ask them if they have questions, I actively listen, and I am great at reading body language. ", "I understand this role will include working evenings, weekends, and holidays. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. They have approx 230 branches across the company and are still expanding. However, small perks are always nice to have!". I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Focus on describing what form of reliable transportation you will use to get to work if hired. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.. FREE 30 days access to our BESTSELLING online Interview Training Course! My most challenging position was with Company ABC. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You may or may not like performance incentives. My references describe me as honest, dependable, energetic, and compassionate. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? After this discusses hours I was available to work and when I could start. I felt everything was relevant. At the same time, Waitrose provides an environment for professional growth and mentorship. Perhaps another store in future. Order today and you will get this bonus guide FREE offer available for a limited time only. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. This is your opinion, and you can answer how you would like. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Quick, easy and simple. Perhaps another store in future. Answer dates might appear two to three weeks before they were published. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. Share with the interviewer how you would like to be recognized for your hard work. There is no wrong answer as to what you want to learn if hired at Waitrose. I applied online. Honesty is incredibly important when working with cash transactions and valuable merchandise. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. 4 answers . I understand that retail can be challenging because of the multiple personalities you are faced with daily. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. Focus on describing your written and verbal communication skills. If you take the bus or ride a bike, that works too! Still not convinced? I believe this will help my confidence grow and my sales skills as well.". Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Full Suggested Answer & Detailed Response. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". I would rate myself a 9 out of 10 as there is always room for improvement in any skill. What plans do you have over the coming 5 to 10 years? If you are successful you'll be asked to select interview date. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. You will get the best work from me if I am being treated with respect and feel appreciated.". "There are many aspects of the job description that are appealing. Very detailed o line application process. ", "I hope never to be late! You had a group task to do, and then an individual interview with a manager. However, be sure to back up your reason for liking or not liking performance incentives. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. I have three copies of performance reviews and letters of recommendation for your file if you would like them. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. ", "This job will fit perfectly surrounding my school schedule. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. I also appreciate your contribution to the communities in the UK and abroad. You had a group task to do, and then an individual interview with a manager. Find additional company focused interview questions by practicing from one of our industry sets. Q9. So many notes already, would have went into this interview the wrong way. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. Really welcoming and straightforward, the interviewer was friendly. I won an iPad, cash incentives, and concert tickets. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. I suggested we install a couple of cameras inside the store to deter anyone from stealing. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . I took two years of communications courses in college and have honed my verbal and written communication skills over the years. Be sure not to mention names and end on a positive note. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role. The process took 3 weeks. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. "I have worked with many personalities and management styles with great success. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. Q3. The hiring manager wants you to rate your skills from 1-10. Talk to the interviewer about how you find motivation on the job. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Focus on being honest in your response. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Then you can be better prepared to formulate your response. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). First is the psychometric tests followed by a group interview and then a solo interview. Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. If you have worked in another industry, describe your job's most challenging and favorite parts. "I have a rule always to treat my customers how I would want treatment in a store or establishment. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. So there is no risk. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. The interview process was easy and enjoyable. 11 years ago. I have an excellent letter of recommendation if you would like a copy for your records. Most companies have policies in place for handling rude or aggressive customers. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. Tasks required are mainly focused on show how you can organize stuff. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. 9 answers. We do not have advertisements on our pages but we do try to make money through paid-memberships. Finally, we have eliminated all risk for you. I did not miss one work day last year or the year before. Was quite a while ago now. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. Full Suggested Answer & Detailed Response, Question 7, I ended up winning 7 of the 12 contests! Who has created the answers to the interview questions? Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. Full Suggested Answer & Detailed Response, Question 12, We were having some problems with theft because of it. "I am prepared and committed to working the hours listed in the position's job description. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. You can cancel anytime by contacting us via our contact page or email. ", "I would describe my communication skills as above average. Q1. You must create your own answers, and be prepared for any interview question in any interview. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? I cannot work in an environment that feels negative or toxic. I had my interview yesterday, and I did great! "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. Most Waitrose job postings have many job duties you will be asked to perform. If you can read and write job offer forthcoming within 24 hours. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. The interview process was easy and enjoyable. PassYOURinterview at the first attempt! Think about some of the variables in your life that could affect your ability to arrive on time for work. Waitrose Interview Questions. I have an interview today ill update you on how i do :). ", "As a sales professional, I am driven by a challenge with a financial perk. She had a stroller, a couple of kids, and a lot of bags to carry. There were scenario based questions but with lots of others stemming off them. The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. 1 community answer was added by Lauren McCabe on October 31st, 2019. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. Full Suggested Answer & Detailed Response, Question 4, If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.".