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We will say "yes" to all reasonable requests. Here you will see an option under Our Resources titled Feedback. A convenient and secure way to deliver virtual care to your patients. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. The Portal does not respond to web browsers' Do Not Track signals. Your provider's office will make every effort to respond to your messages within a timely manner. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Maximize your revenue by collecting more of what youre owed, faster. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Contact Us Customer | athenahealth Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Just find your QuickPay Code on your billing statement and you're ready to go. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Patient Portal - Athenahealth If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. We may say "no" to your request, but we'll tell you why in writing within 60 days. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Can I access appointments, messages, and/or test results for family members or others I may be caring for? TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. It is your responsibility to monitor these messages. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Athenahealth - Patient Portal You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Athenahealth - Patient Portal While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. What do I need to access the Patient Portal? athenahealth reserves the right to make periodic updates and revisions to this Policy. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. All other Portal support requests (e.g. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. What if I'm unable to access the Patient Portal? You can complain if you feel we have violated your rights by contacting us using the information on page 1. Tools and resources that support building apps and the interfaces to support them. Freely exchange data and have it curated for direct integration into your workflows. What if I dont remember my Patient Portal email? Surpass your goals with the support of our expertise, technology, and data-driven insights. How do I ask a question about my account balance? Patient Portal is a communication service offered as a convenience to our patients. Click the desired message in your inbox to read the message. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. athenahealth is unable to respond to general support inquiries sent to this email address. How do I turn biometric authentication on/off? As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Current technology that balances capability with delight. It is at your practice's discretion to allow online appointment scheduling. This will bring up a list of all the test results you have received. If you tell us we can, you may change your mind at any time. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. We will not use or share your information other than as described here unless you tell us we can in writing. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. From there, you will see an option labeled Linked Portal Accounts. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Were improving healthcare for physicians and patients alike. If the issue persists, please report it by clicking Profile in the bottom navigation bar. through the athenaPatient app? You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We will not use or share your information other than as described here unless you tell us we can in writing. We were unable to save your data. We typically use or share your health information in the following ways. If you need to speak with the office sooner, please call the office directly. To do this, you must create a password for your account by clicking the. Deliver quality care more easily with support that lets you focus on your patients. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Athena Health Patient Portal Login - Athenahealthpatientportal.net Get expert help improving clinical and administrative workflows and your organizations overall performance. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. How does the athenaPatient app relate to the Patient Portal? Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. We must follow the duties and privacy practices described in this notice and give you a copy of it. Answers to FAQ about our products and pricing. All communications between you and your provider's office are carried over a secure, encrypted connection. We must follow the duties and privacy practices described in this notice and give you a copy of it. We secure your personal information from unauthorized access, use or disclosure. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Follow the prompts and check in to your appointment. Urgent matters should not be dealt with via the Patient Portal. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Indicate your contact preferences for different types of notifications. We are allowed or required to share your information in other ways . Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Relieve your team of administrative work and let us complete it more quickly and accurately. Yes. Urgent matters should not be dealt with via the Patient Portal. athenahealth is unable to respond to general support inquiries sent to this email address. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Patient Portal Welcome | athenahealth Please notify us immediately if you believe the security of your Portal account may have been compromised. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. You may request a Patient Portal account for yourself. Explore our global offices or find the one closest to you. Contact your provider's office and request a password reset email. Ask us how to do this. It is your responsibility to login to your Patient Portal account and read the messages promptly. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Why is the athenaPatient app only available to patients of specific customers right now? We can share health information with a coroner, medical examiner, or funeral director when an individual dies. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Improve your quality program performance with expert, end-to-end support. We can share health information about you with organ procurement organizations. Let us know in writing if you change your mind. You cannot permanently delete sent or archived messages. Only test results which are considered appropriate for release will be accessible through the Patient Portal. AthenaHealth Patient Portal - athenahealth.com We will say "yes" unless a law requires us to share that information. You understand that Patient Portal provides you with online access to some clinical information about you. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. We will not retaliate against you for filing a complaint. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. We may charge a reasonable, cost-based fee. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. Does the athenaPatient app have all the same functionality as my providers Patient Portal? After you verify your identity, the Patient Portal home will open. Indicate your contact preferences for different types of notifications. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Thank you for downloading athenaPatient! Where can I fill out medical forms before my appointment? You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. usually in ways that contribute to the public good, such as public health and research. Just find your QuickPay Code on your billing statement and you're ready to go. This will bring up a list of accounts and settings. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. powered by. For urgent matters, call 911. We can use your health information and share it with other professionals who are treating you. . Your use of the Portal after we make changes is deemed to be acceptance of those changes. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Click the desired form. How do we typically use or share your health information? If you don't agree, don't use the Patient Portal. . Click on the back arrow to return to the Patient Portal. For the best experience when using our site, please update to the latest version. This error occurs when there was an issue during the login process. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Click on the back arrow to return to the Patient Portal. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered.