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I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? They have all our details, and can send out a fine snappy enough. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. Hi John did you ever get a PCN ? The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. Three points: Careful about disabled use. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). Do let us know what the outcome of your representation. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. and I was tranquil about. As a result, a Confirm Payment system is in place. Do you need more time to complete what you were doing? Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. 0300 300 0120 from the UK, or +44 300 300 0120 if you're outside. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. How much am i in trouble? You can then do the same for your home address to cover the homeward trip. Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). the hire vehicle company also charging me 35.0 for each incident. Lost PCN Number? What To Do Next - MoneyNerd Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Hope the trip was good otherwise. They have prepared scripts to cut you down when they are speaking to you. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. Why I need to pay for some one else? 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. Sorry you fell victim to this charge. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. The charge can be paid online, by phone, or at a retail location. Went across the crossing at around 1pm on 28 June. I crossed the bridge on 10th August in rented car. I will let you know how I get on with the car hire company, although they havent been to helpful so far! Tip booking system has 1,000 no-shows per week - prompting 'be Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. We ended up in the small claims arbitration process. Thats when MoneyNerd was born. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). I think this system is a real scam because it penalize honnest and innocent people. Im more angry with myself than anything else :(. the payment for Dartford Crossing for people from the continent: where is a declaration? Are foreign registered cars pursued for penalty charges? My friend had a dart account so paid for it there and then for the 8th of Feb crossing. Joseph Spendlove received the Dart Charge penalty notice saying he'd . I drove to work 5 times, that made 10 crossings. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. I was driving there first time and until now Ive had no clue about any payment requirements. This is a new service your They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. Hope this helps. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. - Charge Certificate - increases the penalty by 50%. And will they accept we will not pay the penalty. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? But far more should have been done to address the change in the system. I do not have a smart phone and internet access at my destination was difficult. finish form. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Put your PCN number and vehicle reg in on the next page etc. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. Maybe you forgot to pay or deliberately didn't pay the toll. Hi I would certainly speak to SANEF the operator about some form of compensation. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. I do want to pay, but was not aware of the strict timeline and penalties. Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! as sorry, Im not in condition to write well in English myself. According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! Just another trick to try and get your money. Letter to challenge a council parking ticket - Which? However, the website is not clear if it has taken payment with relation to last nights crossing. The charge varies depending on the type of vehicle and time of day. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. This will result in many tourists being hit by charges through no fault of their own. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. I think it was a mistake removing the barrier as they know people will forget and they will make more money. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. i have recieved another letter stating i havent paid and now have a fine of 107.50. Youre not alone if you paid the London Congestion Charge by mistake. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Payment can be made online, by phone, post or at retail outlets. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. 4. How will they collect the fees from foreign drivers. 9. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. I called them up and they said to write to them explaining my circumstances which I did. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. 7. Thanks. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. I feel like some sort of criminal now. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). Came back from Cornwall this saturday, had a nightmare 10 hour journey. click on Start Now button How can I check please ? Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). DC- It should arrive within 2 weeks. No prices, no method of payment, no official guidance. We have not heard this policy is changing. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. Furthermore to avoid this happening again we have now tried to pay in advance for a further trip (due 17th /18th January). Was this the first time you have forgotten to pay? I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. rather than fined. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. Was it the first offence? Read our full guide to Dartford Crossing changes here. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? It is not right that I have to pay more because of mail delay. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Were all being hit by rubbish signage. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). Hopefully matter is now closed.
Pay penalty charge - Dart Charge - GOV.UK 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. This demonstrates a fundamental flaw in your accounting system. Dont trust HMG Agencies? When in France I had no internet access, no way to pay for the outward crossing. Two months later, they want 105 each way with a court demand with no warning (even though they still took the toll charge when I paid online), I am trying to fight it as I contested it but I feel helpless. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I have tried to pay toll charges from Saturday 18.07.2015 to be told this morning Monday 20.07.2015 Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. This system has been set up very badly; it seems set on making money from fines. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. but their response will be within 40 and 50 days so I really dont know what to do now. Is this some kind of crazy joke? There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. Under my ownership, the . Sorry to hear about the problems. The crossing fee will be added to the Penalty Charge Notice. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. Motorists must pay a fee to use the tunnel, although exemptions exist. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. no govt money the crossing generates a massive 75m plus per annum. In short, I would relax and enjoy the fruits of your shopping trip. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. I hope that i do not receive a penalty. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. We all should back up if anyone files a case against them. How do i deal with this situation? Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! Iam from abroad. Crossed the bridge twice. I received an email from Hertz to tell me that they took money on my credit card to pay a parking fine. Or they forget to pay on time which results in a penalty charge. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. It is free to use the crossing between 22:00 and 06:00. As per their letter the fine is cancelled. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. How can the burial of a mother and a 2.50 fee be weighted. Youll find information on how to appeal to the adjudicator in the rejection letter. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. (We spent a week on holiday in France with no internet so we couldnt have paid even if we were aware of the charge.) Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement
Yes, you can appeal a PCN by following the instructions on the PCN or on the Dart Charge website. I know they have the correct address for me as I have just received my road tax reminder through the post. Would a payzone accept my payment now or should I just wait and see? They are not getting a penny more from meit might even be a scam. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! I did receive a confirmation email but I couldnt open the attached PDF. This system seems crazy. Used crossing on Sat 27th Feb & again Sun 28th Feb. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options?
I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? They have all our details, and can send out a fine snappy enough. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. Hi John did you ever get a PCN ? The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. Three points: Careful about disabled use. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). Do let us know what the outcome of your representation. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. and I was tranquil about. As a result, a Confirm Payment system is in place. Do you need more time to complete what you were doing? Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. 0300 300 0120 from the UK, or +44 300 300 0120 if you're outside. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. How much am i in trouble? You can then do the same for your home address to cover the homeward trip. Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). the hire vehicle company also charging me 35.0 for each incident. Lost PCN Number? What To Do Next - MoneyNerd Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Hope the trip was good otherwise. They have prepared scripts to cut you down when they are speaking to you. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. Why I need to pay for some one else? 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. Sorry you fell victim to this charge. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. The charge can be paid online, by phone, or at a retail location. Went across the crossing at around 1pm on 28 June. I crossed the bridge on 10th August in rented car. I will let you know how I get on with the car hire company, although they havent been to helpful so far! Tip booking system has 1,000 no-shows per week - prompting 'be Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. We ended up in the small claims arbitration process. Thats when MoneyNerd was born. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). I think this system is a real scam because it penalize honnest and innocent people. Im more angry with myself than anything else :(. the payment for Dartford Crossing for people from the continent: where is a declaration? Are foreign registered cars pursued for penalty charges? My friend had a dart account so paid for it there and then for the 8th of Feb crossing. Joseph Spendlove received the Dart Charge penalty notice saying he'd . I drove to work 5 times, that made 10 crossings. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. I was driving there first time and until now Ive had no clue about any payment requirements. This is a new service your They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. Hope this helps. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. - Charge Certificate - increases the penalty by 50%. And will they accept we will not pay the penalty. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? But far more should have been done to address the change in the system. I do not have a smart phone and internet access at my destination was difficult. finish form. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Put your PCN number and vehicle reg in on the next page etc. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. Maybe you forgot to pay or deliberately didn't pay the toll. Hi I would certainly speak to SANEF the operator about some form of compensation. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. I do want to pay, but was not aware of the strict timeline and penalties. Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! as sorry, Im not in condition to write well in English myself. According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! Just another trick to try and get your money. Letter to challenge a council parking ticket - Which? However, the website is not clear if it has taken payment with relation to last nights crossing. The charge varies depending on the type of vehicle and time of day. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. This will result in many tourists being hit by charges through no fault of their own. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. I think it was a mistake removing the barrier as they know people will forget and they will make more money. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. i have recieved another letter stating i havent paid and now have a fine of 107.50. Youre not alone if you paid the London Congestion Charge by mistake. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Payment can be made online, by phone, post or at retail outlets. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. 4. How will they collect the fees from foreign drivers. 9. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. I called them up and they said to write to them explaining my circumstances which I did. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. 7. Thanks. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. I feel like some sort of criminal now. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). Came back from Cornwall this saturday, had a nightmare 10 hour journey. click on Start Now button How can I check please ? Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). DC- It should arrive within 2 weeks. No prices, no method of payment, no official guidance. We have not heard this policy is changing. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. Furthermore to avoid this happening again we have now tried to pay in advance for a further trip (due 17th /18th January). Was this the first time you have forgotten to pay? I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. rather than fined. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. Was it the first offence? Read our full guide to Dartford Crossing changes here. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? It is not right that I have to pay more because of mail delay. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Were all being hit by rubbish signage. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). Hopefully matter is now closed.
Pay penalty charge - Dart Charge - GOV.UK 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. This demonstrates a fundamental flaw in your accounting system. Dont trust HMG Agencies? When in France I had no internet access, no way to pay for the outward crossing. Two months later, they want 105 each way with a court demand with no warning (even though they still took the toll charge when I paid online), I am trying to fight it as I contested it but I feel helpless. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I have tried to pay toll charges from Saturday 18.07.2015 to be told this morning Monday 20.07.2015 Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. This system has been set up very badly; it seems set on making money from fines. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. but their response will be within 40 and 50 days so I really dont know what to do now. Is this some kind of crazy joke? There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. Under my ownership, the . Sorry to hear about the problems. The crossing fee will be added to the Penalty Charge Notice. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. Motorists must pay a fee to use the tunnel, although exemptions exist. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. no govt money the crossing generates a massive 75m plus per annum. In short, I would relax and enjoy the fruits of your shopping trip. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. I hope that i do not receive a penalty. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. We all should back up if anyone files a case against them. How do i deal with this situation? Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! Iam from abroad. Crossed the bridge twice. I received an email from Hertz to tell me that they took money on my credit card to pay a parking fine. Or they forget to pay on time which results in a penalty charge. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. It is free to use the crossing between 22:00 and 06:00. As per their letter the fine is cancelled. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. How can the burial of a mother and a 2.50 fee be weighted. Youll find information on how to appeal to the adjudicator in the rejection letter. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. (We spent a week on holiday in France with no internet so we couldnt have paid even if we were aware of the charge.) Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement
Yes, you can appeal a PCN by following the instructions on the PCN or on the Dart Charge website. I know they have the correct address for me as I have just received my road tax reminder through the post. Would a payzone accept my payment now or should I just wait and see? They are not getting a penny more from meit might even be a scam. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! I did receive a confirmation email but I couldnt open the attached PDF. This system seems crazy. Used crossing on Sat 27th Feb & again Sun 28th Feb. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options?