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Every item was shipped separately and weeks after stating they were stated to arrive. Hi Sonam, Thanks for your feedback. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . They have such cute styles, but the clothing quality is so bad. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Hi Elena, Thanks for your feedback. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. 0818 719 819. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. They have a great live chat setup and I like that they're always ready to help. Get Sky Broadband - 08442 411 653. Order took over 2-4 weeks to be delivered. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We have no idea when the dress will arrive or if it will arrive on time. She responded quickly and answered all my questions. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Do you agree with Lucy in the Sky's 4-star rating? Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Any trade marks/names featured on this Website are owned by the respective trade mark owners. Haiker Rojas. Don't take the risk and give them your money. "lucy in the sky. Please note we cannot ship express orders to University/PO Boxes. I was SHOCKED as the price of this dress after I received it. Pepper's Lonely Hearts Club Band. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Contact SPYPOINT | Fast Customer Service/Support 2023 - JustUseApp If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. tablet. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Los Angeles, California The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. I ordered a size larger and they still didn't fit. She answered all the questions we had quickly and gave good advice. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We do try and post a disclaimer that this does happen with sequin styles. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Lucy in the Sky Reviews, Complaints, Ratings Lucy In The Sky Cafe - Tripadvisor Im very disappointed. We would love to help assist you with this issue. Annoying, right?! They weren't rude per se, but they were deeply unhelpful. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. You must not establish a link from any website that is not owned by you. We may also share information with companies assisting in fraud protection or investigation. -Kate. i live in texas and ordered a dress on sunday earlier this week. We're so glad you were able to utilize our 24/7 chat! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. See Profile. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Please reach out to us for the advanced credit prior to making a new order! We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Search. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Contacts: Adam Russell Adam.Russell@FHFA.gov We're sorry to hear that you had issues with your order. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Gucci belt men Marmont . Check out what 6,964 people have written so far, and share your own experience. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Oh no! 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Faq - Lucy in The Sky International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. My daughter has an event Nov. 19. LUCY IN THE SKY Help Centre. Lucy In The Sky consumer reviews, complaints, customer service. The dresses didn't look anything like the photos. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Do not trust this shop to deliver. -Kate. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Her real name is Carmen and she is secretive about her backstory. The dress we purchased did not fit at all like the photo depicted on the site. CASANDRA M. was extremely helpful in seconds. LUCY IN THE SKY IS OUR GO TO! . Review. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Lucy In The SKY: Employee Directory | ZoomInfo.com Super fast and helpful; won't hesitate to order from the site/company again! The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Please email us at resolution@lucyinthesky.email so we can assist you further. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Customer service is non-existent. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! You must not misuse this Website. SHIP'S CELLAR PUB, York - Menu, Prices & Restaurant Reviews - Tripadvisor Not worth the hassle and loss of money. I DO NOT RECOMMEND THIS COMPANY! We'd love to assist you further if you need help with returns. Please email us at resolution@lucyinthesky.email. If you're reaching out to us regarding an order, please have your Order ID in your message. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. They have yet to respond and emails were sent over a week ago. Is Tata Sky service free? Lucky in the Sky has good web ratings overall. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. She even helped me cancel an order and issued my store credit instantly. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We use dedicated people and clever technology to safeguard our platform. Registered: 04-01-2009. on 10-08-2013 09:47. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. As soon as you place the order, it is processing on our end. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. How did we do? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. We cover the cost of all domestic return shipping for all styles. I ordered a dress on 9/18. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Sky Contact Number | How to get in touch with Sky | Digital TV For any delivery or shipment concerns please contact us within 14 days of the order being shipped. We may contract with other. -Kate. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. 2023 Trustpilot, Inc. All rights reserved. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Please email us at resolution@lucyinthesky.email so that we can further assist you. - Check in with your local post office, as packages are often held there for pick up. The prices they charge is not right. We encourage you to review those policies when you visit those sites. Designed in Los Angeles - New Arrivals Weekly. Hi Bethany, -Kate. Hi Veena, Thanks for your feedback. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. This is a generic card error - this means that your bank is rejecting the transaction at this time. Lucy never replied to me or PayPal. . Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress.